Article ID : 00271178 / Last Modified : 11/03/2021

HT-A9 Some speakers can't connect to the control box during initial setup

    Follow these instructions to troubleshoot this issue and check if the issue is resolved after completing each step.

    Note: For details refer to the product manual or Help Guide.

    1. Reset the control box.
      1. To reset the control box, press and hold the Power button for more than 10 seconds.
        The settings return to their initial status.
    2. Reset all four speakers.
      1. On the bottom of the speaker, press and hold the Power button for more than 10 seconds.
      2. The power indicator of the speaker flashes slowly in red and resetting starts.
      3. The power indicator of the speaker flashes in green and orange alternately when Resetting is completed.
      4. When Resetting is complete, disconnect the AC power cord from the speaker, then connect the AC power cord after the power indicator turns off.
    3. Perform Initial Settings.
      1. On the remote control supplied with the speaker system, press the Power button to turn on the system.
      2. Check that the connection is completed on the TV screen between the control box and the four speakers.
        Note: The control box and speakers will connect automatically.
      3. Complete the initial setup by following the on-screen instructions.

    If the issue still occurs, Contact the Product Support team