Article ID : 00275762 / Last Modified : 10/30/2023Print

The sensors on my TV don't work and the remote operations or brightness adjustments can't be performed

    IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

    There's a remote control light receiving sensor and an ambient light sensor near the bottom center of the TV screen. Placing something in the front of the TV, such as a soundbar, or any other object, can block the sensors and prevent them from working properly. Move all obstacles away from the TV until the sensors operate normally.


  • Make sure the blue protective tape is removed from the sensors.
  • If the environmental light sensor is ON, try turning it OFF.