Article ID : 00275762 / Last Modified : 10/30/2023Print

The sensors on my TV don't work and the remote operations or brightness adjustments can't be performed

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    There's a remote control light receiving sensor and an ambient light sensor near the bottom center of the TV screen. Placing something in the front of the TV, such as a soundbar, or any other object, can block the sensors and prevent them from working properly. Move all obstacles away from the TV until the sensors operate normally.

    Notes:

  • Make sure the blue protective tape is removed from the sensors.
  • If the environmental light sensor is ON, try turning it OFF.