Sony Support

Article ID : 00276444 / Last Modified : 11/29/2022Print

Music suddenly stops playing or the LinkBuds are not operating as expected

    Follow these steps to troubleshoot the issue:

    1. Disable the Wide Area Tap function:
      The issue is resolved
      Coughing, sneezing and attaching or removing accessories or glasses may all be misinterpreted as a tap, causing the headphones to react as if they were Wide Area Tap actions.
      The issue isn't resolved
      Go to the next troubleshooting step.
      1. Open the Sony | Headphones Connect app.
      2. Select the System tab.
      3. Disable the Wide Area Tap function.
      4. Use the following procedure to disable the Wide Area Tap function.
        1. LinkBuds: Turn off the Wide Area Tap.
        2. LinkBuds UC: In the Wide Area Tap settings, select Do not use.
      5. Make sure that the ear fitting supporters are properly attached, and the LinkBuds are properly inserted in the ears.
        Note: If the ear fitting supporters are not properly attached, the Wide Area Tap function may not work properly. Align the protruding part of the LinkBuds with the cutout on the fitting supporter (A). Make sure to insert the fitting supporter completely.
      6. Check if the issue is resolved after the Speak-to-Chat function is disabled.
        1. Open the Sony | Headphones Connect app.
        2. Select the Sound tab.
        3. Disable the Speak-to-Chat function.
        The issue is resolved
        The Speak-to-Chat mode activates when the LinkBuds detect the speech of the person wearing them, but in rare cases, it may activate in response to vibrations caused by devices such as electric toothbrushes and electric shavers, or by activities such as brushing your teeth, coughing, or humming. If this is bothersome, turn it off or set Speak-to-Chat to L Sensitivity.
        The issue isn't resolved
        Go to the next troubleshooting step.
      7. Clean the sensors on the LinkBuds.

        In the default setting, the music pauses when the LinkBuds are taken off and starts playing again after they are worn. If any dirt is attached to the sensors (B) on the Linkbuds, they may not detect the correct action.

        Note: This setting can be disabled in the Sony | Headphones Connect app. Tap the System tab and disable Pauses when the headphones are taken off.

        The issue is resolved
        The Wide Area Tap function may not react correctly if the sensors are dirty. Make sure to keep the sensors clean of dirt or other debris.
        The issue isn't resolved
        Go to the next troubleshooting step.
      8. Reset the LinkBuds or LinkBuds UC.

        Watch this video or refer to the Resetting the LinkBuds or Resetting the LinkBuds UC page for instructions:

        The issue is resolved
        The issue may have been caused by a temporary malfunction of the LinkBuds.
        The issue isn't resolved
        Go to the next troubleshooting step.
      9. Initialize the LinkBuds or LinkBuds UC.

        Note: Initialization returns the LinkBuds to the factory settings, and all Bluetooth® pairing information is deleted.

        Watch this video or refer to the Initializing the Linkbuds to restore factory settings or Initializing the LinkBuds UC to restore factory settings page for instructions:

        The issue is resolved
        The issue may have been caused by a temporary malfunction of the linkBuds.
        The issue isn't resolved
        The LinkBuds may be malfunctioning and require repair.  Go to Product Repair.