If the model name YY2954 appears on your phone during Bluetooth® pairing instead of WH-1000XM5, perform the following steps to resolve the issue:
Please accept Youtube cookies to watch this video
Access your cookie preferences below and make sure to switch on the Youtube cookie under the 'Functional' section.
Repair information and service assistance
Here you can ask questions and connect with other Sony users
Parts & Accessories
Product information and sales assistance
Register a Product
Keep track of all your products in one location
Product support & customer relations
Support by Sony (Mobile App)
Get Support Content on the Go!