Article ID : 00294037 / Last Modified : 05/02/2023Print

The screen is black or only the Info banner is displayed when turning on the TV

    IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

    This issue can happen if you turn your TV Off and then back On quickly in a short period of time. This is caused when the TV receives a signal to turn On again during the shutdown process.

    As a temporary solution try one of the following methods:

    • On the remote control, press one of the following buttons:
      • HOME
      • BACK
      • Channel Up (+) / Down (-)
    • On the remote control or the TV, press the Power button.
    • Unplug the AC power cord and plug it in again.

    This issue will be resolved by a future software update (SW version after v60630000).


    • Until the software is released, avoid turning the TV power Off and back on quickly.
    • For information on how to update, refer to the article: How to perform a software update.