Picture or screen issues occur when turning on my TV (BRAVIA 3 (S30), BRAVIA 2 II (S20M2))

IMPORTANT: This article only applies to the BRAVIA 3 (S30) and BRAVIA 2 II (S20M2) model.

If you experience any of the following issues with your TV screen after turning it on with the remote control, try resetting it.

• Black screen / no display (with sound, without sound)
• Lines on the screen (vertical bands)
• Contrast issue (too bright)
• Unusual color (solarization)

How to reset your TV

Perform one of the following actions to reset your TV:

• On the remote control, press and hold the Power button until the Cancel/Restart icon pop-up appears. Next, select Restart.
• On the remote control, press the Quick Settings ( or ) button, then select Settings → System → Restart → Restart.
• Press and hold the Power button on the TV for 40 seconds or until the SONY Logo appears.
• Unplug the TV power cord from the electrical outlet. Wait for two minutes, then plug it back in.