Article ID : S1F0077 / Last Modified : 11/29/2018

Software Support Contact Information

    The list below contains support contact information for the various software applications bundled with Sony® VAIO® products. Please note that not all of the listed software products are bundled with each VAIO® product.

    The products are listed alphabetically, Please click a letter to jump to a specific point in the list.

    A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

    Adobe® GoLive®   (Back to Top)
    Adobe Systems Inc.
    Web site: http://www.adobe.com
    Telephone: 800-685-3652
    Hours: M - F, 6 AM - 5 PM PST
    Adobe® LiveMotion™   (Back to Top)
    Adobe Systems Inc.
    Web site: http://www.adobe.com
    Telephone: 800-685-3652
    Hours: M - F, 6 AM - 5 PM PST
    Adobe® PhotoDeluxe® Home Edition   (Back to Top)
    Adobe Systems Inc.
    Web site: http://www.adobe.com
    Telephone: 800-685-3652
    Hours: M - F, 6 AM - 5 PM PST
    Adobe® Photoshop®   (Back to Top)
    Adobe Systems Inc.
    Web site: http://www.adobe.com
    Telephone: 800-685-3652
    Hours: M - F, 6 AM - 5 PM PST
    Adobe® Photoshop® Elements   (Back to Top)
    Adobe Systems Inc.
    Web site: http://www.adobe.com
    Telephone: 800-685-3652
    Hours: M - F, 6 AM - 5 PM PST
    Adobe® Premiere®   (Back to Top)
    Adobe Systems Inc.
    Web site: http://www.adobe.com
    Telephone: 800-685-3652
    Hours: M - F, 6 AM - 5 PM PST
    Adobe® Premiere® LE   (Back to Top)
    Adobe Systems Inc.
    Web site: http://www.adobe.com
    Telephone: 800-685-3652
    Hours: M - F, 6 AM - 5 PM PST
    Adobe® Reader®   (Back to Top)
    Adobe Systems Inc.
    Web site: http://www.adobe.com
    Telephone: 800-685-3652
    Hours: M - F, 6 AM - 5 PM PST
    America Online® (Broadband or Dial-Up)   (Back to Top)
    America Online, Inc.
    Web site: http://www.aol.com
    ArcSoft PhotoPrinter® Pro   (Back to Top)
    ArcSoft, Inc.
    Web site: http://www.arcsoft.com/support/index.asp
    AT&T WorldNet Service   (Back to Top)
    AT&T Corp.
    Web site: http://help.att.net
    Boingo Wireless™   (Back to Top)
    Boingo Wireless, Inc.
    Web site: http://www.boingo.com/servicecenter.html
    Telephone: 800-880-4117
    E-mail: support@boingo.com
    Hours: M - F, 4 AM - 10 PM PST
    Sat-Sun, 6 AM - 3 PM PST
    Click to DVD™   (Back to Top)
    Sony Electronics Inc.
    Web site: http://www.sony.com/pcsupport
    Telephone: 888-4-SONY-PC (888-476-6972)
    Hours:7 days a week, 24 hours a day
    CLIÉ Converter   (Back to Top)
    Sony Electronics Inc.
    Web site: http://www.sony.com/pcsupport
    Telephone: 888-4-SONY-PC (888-476-6972)
    Hours: 7 days a week, 24 hours a day
    CompuServe®   (Back to Top)
    CompuServe Interactive Services, Inc.
    Support:
    Web site: http://webcenters.compuserve.com/compuserve/menu/cust.jsp
    Corel® WordPerfect®   (Back to Top)
    Corel Corp.
    Web site: http://www.corel.com
    Telephone: 613-274-0500
    CyberLink PowerDVD®   (Back to Top)
    CyberLink Corp.
    Web site: http://www.gocyberlink.com/english/cs/support/index_tech.jsp
    DigitalPrint   (Back to Top)
    Sony Electronics Inc.
    Web site: http://www.sony.com/pcsupport
    Telephone: 888-4-SONY-PC (888-476-6972)
    Hours: 7 days a week, 24 hours a day
    DirectCD®   (Back to Top)
    Roxio, Inc.
    Web site: http://www.roxio.com/en/support/index.jhtml
    DirecTV DSL™   (Back to Top)
    DirecTV, Inc.
    Web site: http://www.directv.com/DTVAPP/learn/troubleshoot.jsp
    DISCover™ My Games™   (Back to Top)
    Digital Interactive Systems Corporation
    Web site: http://www.discoverconsole.com
    * For users in USA and Canada.
    Drag'n Drop CD   (Back to Top)
    DigiOn, Inc., and Easy Systems Japan Ltd.
    Web site: http://www.ddcd.jp/dd3e/sony/cd
    Drag'n Drop CD+DVD   (Back to Top)
    DigiOn, Inc., and Easy Systems Japan Ltd.
    Web site: http://www.ddcd.jp/dd3e/sony/cd
    DVDit!® for VAIO® PCs   (Back to Top)
    Sonic Solutions
    Web site: http://www.dvdit.com/support/default.htm
    DVgate™   (Back to Top)
    Sony Electronics Inc.
    Web site: http://www.sony.com/pcsupport
    Telephone: 888-4-SONY-PC (888-476-6972)
    Hours: 7 days a week, 24 hours a day
    DVgate™ Plus   (Back to Top)
    Sony Electronics Inc.
    Web site: http://www.sony.com/pcsupport
    Telephone: 888-4-SONY-PC (888-476-6972)
    Hours: 7 days a week, 24 hours a day
    EarthLink Network TotalAccess® (DSL or Dial-Up)   (Back to Top)
    EarthLink Network, Inc.
    Web site: http://support.earthlink.net
    Easy CD & DVD Creator™   (Back to Top)
    Roxio, Inc.
    Web site: http://www.roxio.com/en/support
    eMotion Capture   (Back to Top)
    Sony Electronics Inc.
    Web site: http://www.sony.com/pcsupport
    Telephone: 888-4-SONY-PC (888-476-6972)
    Hours: 7 days a week, 24 hours a day
    EverQuest®   (Back to Top)
    Sony Online Entertainment Inc.
    Web site: http://www.everquest.com
    Telephone: 858-537-0898
    E-mail: eqtech@soe.sony.com
    Hours: M - F, 9 AM - 6 PM PST
    Giga Pocket® Personal Video Recorder   (Back to Top)
    Sony Electronics Inc.
    Web site: http://www.sony.com/pcsupport
    Telephone: 888-4-SONY-PC (888-476-6972)
    Hours: 7 days a week, 24 hours a day
    ImageStation®   (Back to Top)
    Sony Electronics, Inc.
    Web site: http://www.sony.com/pcsupport
    Telephone: 888-4-SONY-PC (888-476-6972)
    Hours: 7 days a week, 24 hours a day
    Jog Dial™ Navigator   (Back to Top)
    Sony Electronics Inc.
    Web site: http://www.sony.com/pcsupport
    Telephone: 888-4-SONY-PC (888-476-6972)
    Hours: 7 days a week, 24 hours a day
    Learn2   (Back to Top)
    Learn2 Corp.
    Web site: http://www.learn2.com/contact.asp
    McAfee® Internet SecurityCenter   (Back to Top)
    Network Associates, Inc.
    Web site: http://www.mcafee.com/support/default.asp
    McAfee® Personal Firewall Plus (MPF+)   (Back to Top)
    Network Associates, Inc.
    Web site: http://www.mcafee.com/support/default.asp
    McAfee® Privacy Service   (Back to Top)
    Network Associates, Inc.
    Web site: http://www.mcafee.com/support/default.asp
    McAfee® SpamKiller   (Back to Top)
    Network Associates, Inc.
    Web site: http://www.mcafee.com/support/default.asp
    McAfee® VirusScan®   (Back to Top)
    Network Associates, Inc.
    Web site: http://www.mcafee.com/support/default.asp
    McAfee® VirusScanOnline (VSO)   (Back to Top)
    Network Associates, Inc.
    Web site: http://www.mcafee.com/support/default.asp
    Media Bar® DVD Player   (Back to Top)
    Sony Electronics Inc.
    Web site: http://www.sony.com/pcsupport
    Telephone: 888-4-SONY-PC (888-476-6972)
    Hours: 7 days a week, 24 hours a day
    Men in Black II: Crossfire Trial version   (Back to Top)
    Sonic Foundry, Inc. and Sony Pictures Digital Entertainment
    Web site: http://www.sonicfoundry.com/support/default.asp
    Microsoft® Age of Empires® II   (Back to Top)
    Microsoft Corp.
    Web site: http://www.support.microsoft.com
    Microsoft® Encarta® Online Encyclopedia   (Back to Top)
    Microsoft Corp.
    Web site: http://www.support.microsoft.com
    Microsoft® Family Game Pack   (Back to Top)
    Microsoft Corp.
    Web site: http://www.support.microsoft.com
    Microsoft® Internet Explorer   (Back to Top)
    Microsoft Corp.
    Web site: http://www.support.microsoft.com
    Microsoft® Money Standard   (Back to Top)
    Microsoft Corp.
    Web site: http://www.support.microsoft.com
    Microsoft® MSN®   (Back to Top)
    Microsoft Corp.
    Web site: http://www.support.microsoft.com
    Microsoft® Office XP Professional   (Back to Top)
    Microsoft Corp.
    Web site: http://www.support.microsoft.com
    Microsoft® Office XP Small Business Edition   (Back to Top)
    Microsoft Corp.
    Web site: http://www.support.microsoft.com
    Microsoft® Outlook® Express   (Back to Top)
    Microsoft Corp.
    Web site: http://www.support.microsoft.com
    Microsoft® Simulation Game Pack   (Back to Top)
    Microsoft Corp.
    Web site: http://www.support.microsoft.com
    Microsoft® Windows Media® Player   (Back to Top)
    Microsoft Corp.
    Web site: http://www.support.microsoft.com
    Microsoft® Windows® Movie Maker 2   (Back to Top)
    Microsoft Corp.
    Web site: http://www.support.microsoft.com
    Microsoft® Word   (Back to Top)
    Microsoft Corp.
    Web site: http://www.support.microsoft.com
    Microsoft® Works   (Back to Top)
    Microsoft Corp.
    Web site: http://www.support.microsoft.com
    MoodLogic   (Back to Top)
    MoodLogic, Inc.
    Web site: http://www.moodlogic.com/support
    E-mail: help@moodlogic.com
    MovieShaker™   (Back to Top)
    Sony Electronics Inc.
    Web site: http://www.sony.com/pcsupport
    Telephone: 888-4-SONY-PC (888-476-6972)
    Hours: 7 days a week, 24 hours a day
    Netscape Communicator®   (Back to Top)
    Netscape Communications Corp.
    Web site: http://wp.netscape.com/support/faqs.html
    https://ssl.decisionone.com/netscape/
    Telephone: 800-411-0707 (Fee based)
    Network Smart Capture   (Back to Top)
    Sony Electronics Inc.
    Web site: http://www.sony.com/pcsupport
    Telephone: 888-4-SONY-PC (888-476-6972)
    Hours: 7 days a week, 24 hours a day
    The Norton AntiVirus®   (Back to Top)
    Symantec Corporation
    Web site: http://www.symantec.com/techsupp
    Norton Internet Security™   (Back to Top)
    Symantec Corporation
    Web site: http://www.symantec.com/techsupp
    OpenMG™ Jukebox   (Back to Top)
    Sony Electronics Inc.
    Web site: http://www.sony.com/pcsupport
    Telephone: 888-4-SONY-PC (888-476-6972)
    Hours: 7 days a week, 24 hours a day
    PC-cillin®   (Back to Top)
    Trend Micro, Inc.
    Web site: http://www.trendmicro.com/en/support
    Telephone: 800-864-6027
    E-mail: pc-cillin@support.trendmicro.com
    Hours: M - F, 5 AM - 5 PM (PST)
    PicoPlayer™   (Back to Top)
    Sony Electronics Inc.
    Web site: http://www.sony.com/pcsupport
    Telephone: 888-4-SONY-PC (888-476-6972)
    Hours: 7 days a week, 24 hours a day
    PictureGear Studio™   (Back to Top)
    Sony Electronics Inc.
    Web site: http://www.sony.com/pcsupport
    Telephone: 888-4-SONY-PC (888-476-6972)
    Hours: 7 days a week, 24 hours a day
    Prodigy Internet®   (Back to Top)
    Prodigy Communications Corp.
    Support:
    Web site: http://help.prodigy.net/help
    QuickBooks™   (Back to Top)
    Intuit, Inc.
    Web site: http://www.intuit.com/support
    Quicken® New User Edition   (Back to Top)
    Intuit Inc.
    Web site: http://www.intuit.com/support
    QuickTime®   (Back to Top)
    Apple Computer, Inc.
    Web site: http://www.info.apple.com
    Telephone: 800-275-2273
    RealJukebox®   (Back to Top)
    RealNetworks, Inc.
    Web site: http://service.real.com/rjoptions.html
    Telephone: 206-674-2680
    RealOne® Player   (Back to Top)
    RealNetworks, Inc.
    Web site: http://service.real.com/rjoptions.html
    Telephone: 206-674-2680
    RealProducer®   (Back to Top)
    RealNetworks, Inc.
    Web site: http://service.real.com/rjoptions.html
    Telephone: 206-674-2680
    RecordNow   (Back to Top)
    Easy Systems LTD, Japan
    Web site: http://www.easy.co.jp/jrn45/sony
    Screenblast® ACID®   (Back to Top)
    Sonic Foundry, Inc. and Sony Pictures Digital Entertainment
    Web site: http://www.sonicfoundry.com/support/default.asp
    Screenblast® ACID® Deluxe   (Back to Top)
    Sonic Foundry, Inc. and Sony Pictures Digital Entertainment
    Web site: http://www.sonicfoundry.com/support/default.asp
    Screenblast® Sound Forge®   (Back to Top)
    Sonic Foundry, Inc. and Sony Pictures Digital Entertainment
    Web site: http://www.sonicfoundry.com/support/default.asp
    Simple DVD Maker   (Back to Top)
    Sony Electronics Inc.
    Web site: http://www.sony.com/pcsupport
    Telephone: 888-4-SONY-PC (888-476-6972)
    Hours: 7 days a week, 24 hours a day
    Smart Capture   (Back to Top)
    Sony Electronics Inc.
    Web site: http://www.sony.com/pcsupport
    Telephone: 888-4-SONY-PC (888-476-6972)
    Hours: 7 days a week, 24 hours a day
    Smart Capture Premium   (Back to Top)
    Sony Electronics Inc.
    Web site: http://www.sony.com/pcsupport
    Telephone: 888-4-SONY-PC (888-476-6972)
    Hours: 7 days a week, 24 hours a day
    SmartClone™   (Back to Top)
    Skydesk
    Web site: http://www.skydesk.com
    E-mail: support@skydesk.com
    Telephone: (858) 320-4800
    Hours: M-F, 6 A.M to 3 P.M. (PST)
    Smart Capture   (Back to Top)
    Sony Electronics Inc.
    Web site: http://www.sony.com/pcsupport
    Telephone: 888-4-SONY-PC (888-476-6972)
    Hours: 7 days a week, 24 hours a day
    SonicStage™   (Back to Top)
    Sony Electronics Inc.
    Web site: http://www.sony.com/pcsupport
    Telephone: 888-4-SONY-PC (888-476-6972)
    Hours: 7 days a week, 24 hours a day
    SonicStage™ Mastering Studio   (Back to Top)
    Sony Electronics Inc.
    Web site: http://www.sony.com/pcsupport
    Telephone: 888-4-SONY-PC (888-476-6972)
    Hours: 7 days a week, 24 hours a day
    SonicStage™ Premium   (Back to Top)
    Sony Electronics Inc.
    Web site: http://www.sony.com/pcsupport
    Telephone: 888-4-SONY-PC (888-476-6972)
    Hours: 7 days a week, 24 hours a day
    Sony Style ConnectSM   (Back to Top)
    Sony Electronics Inc.
    Web site: http://www.sony.com/pcsupport
    Telephone: 888-4-SONY-PC (888-476-6972)
    Hours: 7 days a week, 24 hours a day
    Sony® VAIO® Product Registration   (Back to Top)
    Sony Electronics Inc.
    Web site: http://www.sony.com/pcsupport
    Telephone: 888-4-SONY-PC (888-476-6972)
    Hours: 7 days a week, 24 hours a day
    Sony on Yahoo!   (Back to Top)
    Yahoo! Inc.
    Web site: http://help.yahoo.com
    Sound Blaster Audigy®   (Back to Top)
    Creative Technology Ltd.
    Web site: http://www.americas.creative.com/support/custsup.asp
    Sound Forge® XP   (Back to Top)
    Sonic Foundry, Inc.
    Web site: http://www.sonicfoundry.com/support/default.asp
    StarOffice® Application Suite   (Back to Top)
    Sun Microsystems, Inc.
    Web site: http://www.sun.com/supportraining
    Station.com   (Back to Top)
    Sony Online Entertainment Inc.
    Web site: http://www.sony.com/pcsupport
    Telephone: 888-4-SONY-PC (888-476-6972)
    Hours: 7 days a week, 24 hours a day
    Tomb Raider: Chronicles   (Back to Top)
    Eidos Interactive Ltd.
    Web site: http://www.eidosinteractive.com/support/index.html
    TurboTax® for the Web   (Back to Top)
    Intuit, Inc.
    Web site: http://www.intuit.com/support
    Telephone: 900-555-4932; 800-644-3193*
    Hours: M - F, 5 AM - 5 PM PST
    * Support from 900-555-4932 is fee-based. Support from 800-644-3193 is automated and free of charge.
    VAIO Action Setup   (Back to Top)
    Sony Electronics Inc.
    Web site: http://www.sony.com/pcsupport
    Telephone: 888-4-SONY-PC (888-476-6972)
    Hours: 7 days a week, 24 hours a day
    VAIO Edit Components   (Back to Top)
    Sony Electronics Inc.
    Web site: http://www.sony.com/pcsupport
    Telephone: 888-4-SONY-PC (888-476-6972)
    Hours: 7 days a week, 24 hours a day
    VAIO Hints and Tips   (Back to Top)
    Sony Electronics Inc.
    Web site: http://www.sony.com/pcsupport
    Telephone: 888-4-SONY-PC (888-476-6972)
    Hours: 7 days a week, 24 hours a day
    VAIO Media™   (Back to Top)
    Sony Electronics Inc.
    Web site: http://www.sony.com/pcsupport
    Telephone: 888-4-SONY-PC (888-476-6972)
    Hours: 7 days a week, 24 hours a day
    VAIO Music Services   (Back to Top)
    Sony Electronics Inc.
    Web site: http://www.sony.com/pcsupport
    Telephone: 888-4-SONY-PC (888-476-6972)
    Hours: 7 days a week, 24 hours a day
    VAIO Support Agent   (Back to Top)
    Sony Electronics Inc.
    Web site: http://www.sony.com/pcsupport
    Telephone: 888-4-SONY-PC (888-476-6972)
    Hours: 7 days a week, 24 hours a day
    VisualFlow™   (Back to Top)
    Sony Electronics Inc.
    Web site: http://www.sony.com/pcsupport
    Telephone: 888-4-SONY-PC (888-476-6972)
    Hours: 7 days a week, 24 hours a day
    WinDVD® for VAIO®   (Back to Top)
    InterVideo, Inc.
    Web site: http://www.intervideo.com/jsp/Support.jsp
    Telephone: 510-651-0888
    WinFax® Basic Edition   (Back to Top)
    Symantec Corp.
    Web site: http://www.symantec.com/techsupp
    WordPerfect® Office   (Back to Top)
    Corel Corp.
    Web site: http://www.corel.com