Article ID : S1F1702 / Last Modified : 05/01/2019

TV is not working properly after an Android update

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If your TV suddenly exhibits one of these symptoms after an Android update was installed, reset your Android TV™ to resolve the issue.

  • Continuously reboots
  • Randomly turns on or off
  • Will not power on or off
  • Slow, unresponsive or freezes
  • Home screen is missing
  • Network connection issues
  • Apps don't work
  • HDMI inputs don't work
  • Picture is missing or distorted
  • Error messages appear
  • Remote doesn't respond
  • No sound or the volume can't be adjusted