Frequently Asked Questions for Sony's Android TV

Update

Basic Information

• Benefits of a Software Update on an Android TV
• Update My Android TV
• How long does the software update on the Android TV take?

Troubleshooting

• Sound or Picture Concerns for XBR-X900H and XBR-X90CH Televisions
• Unable to complete a software update or the software update is taking a long time
• TV is not working properly after an Android update
• The Android TV Is Stuck in a Reboot Loop After a Firmware Update

Network / Internet

Basic Information

• Frequently Asked Questions for TV Network Functions
• Connect Your Android TV to a Network
• Error: There is no network connection right now.
• I cannot find the web browser app on my Android TV

Internet content / 3rd party content provider (Netflix, Amazon Video, etc.) issues

• An error message appears when accessing or updating Internet contents
• Can't Install or Update Apps from the Google Play Store
• Error: 1106, 1107 or 2123 appears during software update on the TV

Sharing the screen / content from a mobile device

• How to play back the content stored in a mobile device on the TV screen
• How to use Screen mirroring.
• The Screen Mirroring Function Doesn't Work

Channels / Audio

Channels

• Get New Channels on My TV
• There is no signal reception on some or any of the channels when the TV is connected directly to cable service or an antenna
• How to add, remove or show the favorite channels on an Android TV

Audio

• Connect a Sound Bar to Your TV
• Closed Captioning (CC) Doesn't Display on the Screen
• How to use and troubleshoot issues when using HDMI ARC
• The TV Doesn't Output Sound Through the Optical Output

Remote Control

• What is the Touchpad Remote Control and how to use it with the Android TV?
• My Andoid TV Remote Control Doesn't Respond to Voice Commands
• The Touchpad Remote Control stops working with the Android TV
• The remote control is not working

Power

• Reset an Android TV
• Android TV continues to reboot or remains stuck in the set up screens
• The TV will not turn on or does not have any power
• The TV turns off or shuts down by itself

Picture & Screen

• Sound or Picture Concerns for XBR-X900H and XBR-X90CH Televisions
• Cloudy, White Shadows, or Bright Spots When There is No Input or When Viewing Very Dark Scenes
• The Android TV Doesn't Display a 4K HDR Signal From a PS4 Pro Gaming Console
• The picture looks too big, stretched, does not fit the screen or parts of the picture appear to be cut off

Connectivity / USB HDD

Basic Information

• Connect a Sound Bar to Your TV
• General information about connecting a TV to a computer for use as a monitor
• Does the Android TV Support USB or Bluetooth Keyboards?
• Functions and Compatibiltiy of the USB Port on an Android TV
• Can I Use Bluetooth Headphones with My Android TV?

Troubleshooting

• Connection Issues with a Bluetooth Device and 2017 Android TV
• There is no picture when using an HDMI connection
• Android TV Screen Appears Darker When HDMI Input is Switched
• Unable to display a picture from a computer that is connected to the HDMI input of the TV

Other

• Turn Off or Exit the DEMO Mode on the TV
• 3D Glasses Compatibility Information for Android TVs
• When mounting my display on the wall, what does the VESA Mount Standard mean?
• Frequently asked questions (FAQs) regarding mounting a TV to your wall
• 2017 TV: Wall Mount Information