Article ID : S1Q0158 / Last Modified : 01/19/2007

Stereo and Surround Sound Reproduction Issues With High Definition Recordings

Applicable Products and Categories of This Article

- Lien externe / Français (External link to Canada / French Version)

Important Notice of Firmware and Data Correction Software for High Definition HDR-SR1 and HDR-UX1 Handycam® Camcorders

Thank you for your continued interest in Sony products.

Sony has recently discovered the following issue with its High Definition HDR-SR1 and HDR-UX1 Handycam camcorders.

When replaying footage recorded with the camcorder in high definition mode, the stereophonic or surround sound effects may not be reproduced accurately.

Stereophonic or surround sound data is not processed properly in the high definition record mode.

As the recorded sound data itself is not missing, this symptom can be corrected with a firmware update for the camcorders.


Affected Camcorders

Sony® High Definition HDR-SR1 and HDR-UX1 camcorders with serial numbers in the following ranges:

  • US Camcorder Models
    1. HDR-SR1 with serial numbers between 320001 and 332530
    2. HDR-UX1 with serial numbers between 320001 and 329950
  • Canada Camcorder Models
    1. HDR-SR1 with serial numbers between 670001 and 672000
    2. HDR-UX1 with serial numbers between 670001 and 672300

Model name and serial number are located on the sticker attached to the bottom of the camera.

NOTE: Some camcorders in the affected serial number range may already have the updated firmware installed. Camcorders with the updated firmware will correctly reproduce the stereophonic or surround sound effects and do not require a further firmware update.


How to resolve the issue

Sony is offering two methods to update the camcorders and to accurately correct the sound playback for video footage that was recorded in high-definition mode using an affected model:

  1. Downloadable Firmware and Data Recovery Updates

    Sony has made available a firmware update for affected camcorders and data correction software for existing video footage. Please click the appropriate link below:

  2. Sony Firmware Update Service

    Customers can send affected units to Sony Customer Service for firmware update at no cost.

    Sony will update the firmware of all affected camcorders free of charge, and will upon request, for the HDR-SR1 HDD camcorder, correct recorded data on the camcorder hard drive. (Please refer to the "Correction of Recorded Data" section below.)

    This service started on November 22, 2006.

Sony is taking this action as part of our ongoing effort to maintain excellent product quality. We regret any inconvenience this issue may have caused.

Should you have any questions related to this issue, or if you would like to initiate service, please contact the customer support center.

  • US Digital Video and Imaging Call Center:
    • In English: 1-800-222-7669
    • Hours: Mon-Fri 9:00AM-10:00PM / Sat-Sun 10:30AM-7:15PM EST

    • In Spanish: 1-800-222-7669
      Follow the (English) voice path for your product, and then select the option for Spanish support
    • Hours: Mon-Fri 9:00AM-10:00PM / Sat-Sun 10:30AM-7:15PM EST
  • Canada Digital Video and Imaging Call Center:
    • 1-877-899-7669
    • Hours: Mon-Fri 8:00AM-8:00PM EST

Personal information, such as your name and/or mailing address, provided to the contact above shall be kept and used by Sony Corporation, Sony EMCS Corporation, and Sony Marketing (Japan) Inc. to provide the services mentioned herein or related thereto. Such companies as set forth above may disclose your personal information to the subcontractors for such services under the conditions that such subcontractors shall keep, use and erase the information in the same way as such companies do.


Correction of Recorded Data

Before Sony can correct recorded data on behalf of its customers, please understand the following:

  • A technician will view part of the video footage in order to complete the correction work.
  • Sony may not be able to initiate data correction work if there is content on affected units that does not comply with copyright protection laws and regulations.
  • Sony recommends that customers backup their video footage prior to shipment to Customer Service.