Attention owners of BDP-S500 Blu-ray Disc™ players.
BDP-S500 Blu-ray Disc players may experience problems when playing the WALL-E movie in Blu-ray Disc format. You can update your player to firmware version 4.30 or higher to resolve this issue.
If your computer is equipped with a CD burner please click here to download the firmware update yourself. You will also need to have a compatible (blank) CD-R disc on hand to use for this firmware update.
If you do not have a CD burner in your computer, or if you require assistance, please contact Sony Canada customer support at 1-877-899-SONY (7669).