Article ID : S1Q0506 / Last Modified : 05/31/2016

Some TV features stopped working properly after installing a software update released in May 2016 - Fix Now Available!

Applicable Products and Categories of This Article

Software update version PKG2.901AAA was released as an automatic system update and posted on the Support web site for download on May 11, 2016 for a brief period of time.

Affected TV models were released in 2014:

  • KDL##W5##B Series
  • KDL##W6##B Series
  • KDL##W7##B Series
  • KDL##W8##B Series
  • KDL##W9##B Series
  • XBR##X8##B Series
  • XBR##X9##B Series

After installing the update, some televisions exhibit the following issues:

  • 3D movies do not work — the screen goes white and only the sound is heard.
  • The picture is flickering after switching the input from an HDMI input that has an active device connected to the TV input.

The Fix

We are pleased to announce that a new software update, which resolves the above issues, is now available. You can get the update a few different ways:

  • If your TV is connected to the Internet:
    • The update will appear as an automatic system update when you turn on the TV or you can initiate the system update via your TV menu.
  • If your TV is not connected to the Internet: