Can't connect to the internet using a Wi-Fi connection

Try these actions one after the other. Verify whether the problem was solved after each step before trying the next one.

• Make sure your Wi-Fi® or router is on, and you are within range of it. Next, check the Wi-Fi signal strength in the status bar of your Xperia® device. If the signal is low or there is no signal, move closer to the router. If you're in a public place, move closer to the Wi-Fi hotspot, the device that provides the Wi-Fi network.
• Make sure Wi-Fi is on in your Xperia device, and you can see your Wi-Fi network in Settings. If Connected appears under the network name, you're connected. If not, tap the network name to connect. For secured networks, enter the relevant password. Contact your Internet service provider or your organization's Wi-Fi network administrator if you don't have a password.
• If you are in a location with several Wi-Fi hotspots, make sure you have selected the right hotspot.
• Some Wi-Fi networks require that you sign in to a web page before accessing the network. So first, open the web browser on your device to sign in. Then, contact the Wi-Fi network administrator for more information.
• Don't cover the Wi-Fi antenna area of your device.
• Restart your device. Turn off Wi-Fi and then turn it on again.
• Android versions 4.3–5.1: Turn off Wi-Fi. Disable Scanning always available in Wi-Fi settings. Turn on Wi-Fi again.
• Restart the router. Check that your router is Wi-Fi certified. Your device is Wi-Fi certified, so the devices may not communicate appropriately if the router isn't.
• Make sure that both the Xperia device and the router use the latest software versions.
  • If unsure how to update the router software, check the router user guide or contact the manufacturer.
• Check the router settings using your computer. If you are unsure how to change the settings, check the router user guide and contact the manufacturer.
  • Network mode/speed: Change to auto or mixed mode instead of b, g, or n.
  • SSID and password: Make sure there are no special characters or characters not in the standard ASCII character set.
  • DHCP: Make sure it's turned on in the router. You could also try setting a static IP address in your Xperia device if you have problems accessing the Internet using your Wi-Fi connection. Contact your Internet service provider for information about the IP address settings.
  • MAC filter: Make sure it's turned off. Also, set your device as allowed by adding your device's MAC address to the MAC filtering table of the Wi-Fi router. Some routers require your MAC address. For instructions on adding the MAC address to the MAC filtering table of the router, check the user guide for the router or contact your router manufacturer.
  • Channel: Try using another channel, preferably 11 or lower. Check that your access point/router is not set to use channels 12 or 13. These channels are not supported in all markets.
  • Change the Wi-Fi network security of your router to different security encryption. For instructions on how to change the network security, check the router user guide or contact your router manufacturer.
• On your Xperia device, set the Wi-Fi sleep policy to Keep Wi-Fi on during sleep to Always. The device stays connected to the current Wi-Fi network, even on standby.
• Often Bluetooth® and Wi-Fi use the same frequency band, 2.4GHz. If available, set your device to use the Wi-Fi connection of the 5GHz frequency band. Alternatively, turn off Bluetooth if you don't need it.
• When you use Wi-Fi connections in local networks where many other devices use the same router or more routers, the Wi-Fi performance may be affected. So, note that the Wi-Fi performance may also worsen when devices that use the same Wi-Fi frequency band are connected to different Wi-Fi networks and routers in the same area. So, if available, set your device to use the Wi-Fi connection of the 5GHz frequency band.
• Make sure that potentially interfering devices or appliances are not placed close to the Wi-Fi router. For example, cordless phones, microwave ovens, baby monitors, wireless speakers, monitors, and video transmitters that operate in the 2.4 GHz or 5 GHz bandwidth may interfere with a Wi-Fi network. If the problem persists, try changing the router frequency band settings to 5 GHz or 2.4 GHz. For instructions on how to change router channel settings, check the router's user guide or contact your router manufacturer.
• Perform a factory data reset. This is sometimes the best solution if your Xperia device stops functioning correctly, but note that it will delete all personal content saved on your device's internal memory. So make sure to back up the data that you want to keep.

Disabling the Scanning always available setting

Android 4.3, 4.4, 5.0, or 5.1

1. From your Home screen, tap the Application screen icon.
2. Find and tap Settings → Wi-Fi.
3. Tap the Menu button (three vertical dots).
4. Tap Advanced.
5. Disable Scanning always available.

Verifying if the router is Wi-Fi certified

• Look for the Wi-Fi CERTIFIED logo or phrase on the product packaging or in the product literature, or search the Wi-Fi CERTIFIED products database on the Wi-Fi Alliance website.

Finding the MAC address

Android 11, 12, or 13

1. Find and tap Settings → About phone
2. Scroll down to see the Device Wi-Fi MAC address

Android 8.0, 9, or 10

1. Find and tap Settings → Network & Internet → Wi-Fi → Wi-Fi preferences → Advanced.
2. Scroll down to see the MAC address.

Android 7.0 or 7.1

1. Find and tap Settings → Wi-Fi.
2. Tap the Settings button.
3. Scroll down to see the Wi-Fi MAC address.

Android 6.0 or earlier

1. Find and tap Settings → Wi-Fi.
2. Tap the Menu button (three vertical dots) → Settings.
3. Scroll down to see the Wi-Fi MAC address.

Setting up a static IP address

Android 9, 10, 11, 12, or 13

1. Find and tap Settings → Network & Internet → Wi-Fi.
2. Tap the Wi-Fi network where you are currently connected.
3. Tap the Pen icon.
4. Tap Advanced options. If you can't see the option, close the keyboard.
5. Under IP Settings, tap DHCP.
6. Tap Static and then enter the desired settings.
7. Tap SAVE.

Android 8.0

1. Find and tap Settings → Network & Internet → Wi-Fi.
2. Touch and hold the Wi-Fi network you are currently connected to, then tap Modify network.
3. Tap Advanced options. If you can't see the option, close the keyboard.
4. Under IP Settings, tap DHCP.
5. Tap Static and then enter the desired settings.
6. Tap SAVE.

Android 5.0, 6.0, 7.0, or 7.1

1. From your Home screen, tap the Application screen icon.
2. Find and tap Settings → Wi-Fi.
3. Touch and hold the Wi-Fi network you are currently connected to, then tap Modify network.
4. Tap Advanced options. If you can't see the option, close the keyboard.
5. Under IP Settings, tap DHCP.
6. Tap Static and then enter the desired settings.
7. Tap SAVE.

Android 4.1, 4.2, 4.3, or 4.4

1. From your Home screen, tap the Application screen icon.
2. Find and tap Settings → Wi-Fi.
3. Touch and hold the Wi-Fi network you are currently connected to, then tap Modify network.
4. Mark the Show advanced options checkbox.
5. Under IP Settings, tap DHCP.
6. Tap Static and then enter the desired settings.
7. Tap Save.

Checking the Wi-Fi sleep policy

Android 8.0

1. Find and tap Settings → Network & Internet → Wi-Fi → Wi-Fi preferences → Advanced → Keep Wi-Fi on during sleep.
2. Select Always. The device now stays connected to the current Wi-Fi network, even on standby.

Android 7.0 or 7.1

1. From your Home screen, tap the Application screen icon.
2. Find and tap Settings → Wi-Fi.
3. Tap the icon (Setting) icon.
4. Tap Keep Wi-Fi on during sleep and select Always. The device now stays connected to the current Wi-Fi network, even on standby.

Android 4.2, 4.3, 4.4, 5.0, 5.1, or 6.0

1. From your Home screen, tap the Application screen icon.
2. Find and tap Settings → Wi-Fi.
3. Tap the Menu button (three vertical dots), then tap Settings or Advanced.
4. Tap Keep Wi-Fi on during sleep and select Always. The device now stays connected to the current Wi-Fi network, even on standby.