Sony Support

Article ID : SX116802 / Last Modified : 04/01/2020Print

There are coloured stains or tint on the display, what can I do?

    Try these methods one after the other. Verify whether the problem was solved after each method, before trying the next one.

    • Turn off your device and then turn it back on.
    • Make sure that the perceived stains are not caused by a protective screen film or case used together with the device. Remove any such accessories to make sure that there are stains on the display.
    • Use the Tests feature in the Support app to find out if the stains are the result of one or more missing or odd-coloured pixels. 
    • Check if there is a software update available for your Xperia™ device using Xperia Companion. Tap or click here to read more about how to update and find the latest software version.
    • Perform a factory data reset. Note! Back up all personal data before performing a reset. All data in the internal memory is overwritten during a factory data reset. Content on an external SD card is kept.
    • If coloured stains or tint still appear, contact us.

    Detailed instructions

    Running a display test

    Android 8.0

    To run a display test

    1. Find and tap Settings > System > About phone > Support. If this is the first time you start Support, tap ACCEPT to accept the privacy policy.
    2. On the  tab, scroll down and tap Display, and follow the on-screen instructions.

    Android 6.0, 7.0, 7.1 or 7.1.1

    To run a display test

    1. Find and tap Settings > About phone > Support. If this is the first time you start Support, tap ACCEPT to accept the privacy policy.
    2. On the  tab, scroll down and tap Display, and follow the on-screen instructions.

    Android 5.0 or 5.1

    To run a display test

    1. From your Home screen, tap the Application screen icon.
    2. Find and tap Settings > About phone > Diagnostics.
    3. Swipe left or tap TEST.
    4. Tap Display.
    5. Follow the on-screen instructions.

    Performing a factory data reset

    Android 8.0

    To perform a factory data reset

    Note! To avoid permanent damage to your device, do not interrupt a factory data reset procedure.

    1. Back up any important data that is saved on the internal memory of your device to a memory card or other non-internal memory. If you have any encrypted files stored on an SD card, you should also remove the encryption to ensure you can still access them after the reset.
    2. Find and tap Settings > System > Reset.
    3. Tap Factory data reset > Reset phone.
    4. If required, draw your screen unlock pattern or enter your screen unlock password or PIN to continue.
    5. To confirm, tap Erase everything.

    Android 5.0, 5.1, 6.0, 7.0, 7.1 or 7.1.1

    To perform a factory data reset

    Note! To avoid permanent damage to your device, do not interrupt a factory data reset procedure.

    1. Back up any important data that is saved on the internal memory of your device to a memory card or other non-internal memory. If you have any encrypted files stored on an SD card, you should also remove the encryption to ensure you can still access them after the reset.
    2. From your Home screen, tap the Application screen icon.
    3. Find and tap Settings > Backup & reset > Factory data reset.
    4. Android 5.0/5.1: Mark the Erase internal storage checkbox if you want to erase data such as pictures and music on the internal storage. This does not affect content on the SD card.
    5. Tap Reset phone/tablet or Erase everything.
    6. If required, draw your screen unlock pattern or enter your screen unlock password or PIN to continue.
    7. To confirm, tap Erase everything.

    Note! Your device does not revert to an earlier software version of Android when you perform a factory data reset.