Article ID : SX676902 / Last Modified : 06/03/2020

Frequently Asked Questions (FAQs) about the Side sense feature

    IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

     

    Q: What is Side sense?
    A: Side sense feature allows you to double-tap the side of the screen to show predicted apps based on how you use your device. Side sense makes it easy to use your device with one hand.

    Q: How do I launch or exit the Side sense menu?
    A: Double-tap either side of the screen. To close the Side sense menu, tap the screen anywhere outside the Side sense menu.

    Q: Can I use Side sense on both sides of my device?
    A: Yes, Side sense can be enabled on both sides, or only on the right-side or left-side. Follow the steps below:

    • For 2019 models: SettingsDisplayAdvancedSide senseConfigure Side sense barShow the bar to interact with Side sense.
    • For other models: SettingsDisplayAdvancedSide senseSensor enabled.

    Q: I used the Side sense menu to launch an app, how do I return to the previous screen?
    A: To return to a previous screen, slide your finger up or down along the side of the screen, or tap the back button.

    Q: Why isn’t the Side sense menu launched when I double-tap the side of the screen?
    A: Try the following:

    • Hold your device with one hand and use your thumb to double-tap the side of the screen.
      • Note: An animation of this procedure is found in SettingsDisplayAdvancedSide sense.
    • Double-tap a little further up on the side of the screen.
    • Adjust the sensor sensitivity in SettingsDisplayAdvancedSide senseSensor sensitivity or Side sense bar sensitivityDouble-tap speed.

    Q: I've tried everything but the Side sense menu still doesn’t launch, why?
    A: Side sense is automatically disabled in the following scenarios:

    • The device in landscape view.
    • Glove mode is on.
    • Charging the device with a wireless charger.
    • Ultra STAMINA mode is activated.
    • During incoming or outgoing calls.

    Q: Why does the Side sense menu seem to launch and disappear when I’m just holding the phone?
    A: Adjust the sensor sensitivity. Follow the steps below:

    • Select SettingsDisplayAdvancedSide senseSensor sensitivity or Side sense bar sensitivityDouble-tap speed
    • Select SettingsDisplayAdvancedSide senseSensor sensitivity or Side sense bar sensitivitySlide length.

    Q: Will the side sensor react when I use a phone cover?
    A: You can enable Side sense for only one side:

    • For 2019 models: SettingsDisplayAdvancedSide senseConfigure Side sense barShow the bar to interact with Side sense.
    • For other models: SettingsDisplayAdvancedSide senseSensor enabled.

    Q: Can I disable Side sense for specific apps, such as games?
    A: Yes, you can enable or disable Side sense for specific applications:

    • SettingsDisplayAdvancedSide senseApps with Side sense enabled.
      • Tap the switch beside an app to enable or disable Side sense for that particular app.