Article ID : SX681202 / Last Modified : 05/25/2022

Why doesn't an app work as expected after I updated to the new Android version ?

    IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

    Applicable to the following operating systems

    • Android™ 12
    • Android 11
    • Android 10
    • Android 9

    If an app stops working or doesn't work as expected after updating to Android 9 (Pie) or later versions, you should uninstall the app and reinstall it.

    If this doesn't solve the problem, it will likely be solved when the app gets its next update. It will then be optimized for the new Android software version running on your device. However, if you still experience issues, contact the third-party application vendor.

    Uninstall an app from the Settings menu

    • Android 9 or later versions
      1. Find and tap SettingsApps & notificationsSee all [number of apps] apps.
      2. Find and tap the app you want to uninstall, then tap UNINSTALL.

    Uninstall an app from the Application screen

    • Android 9
      1. Find the app you want to uninstall, then touch and hold it until the device vibrates.
      2. Tap Uninstall.
    • Android 10 or higher versions
      1. Find the app you want to uninstall, then touch and hold it until the device vibrates.
      2. Tap App info.
      3. Click Uninstall.

    Update an app using Google Play™

    Note: Follow the instructions according to your Google Play Store application version

    • Google Play Store app old version:
      1. Find and tap Play Store.
      2. Drag the left edge of the screen to the right, then tap My Apps & games.
      3. Find the app you want to update, then tap UPDATE.
    • Google Play Store app new version:
      1. Find and tap Play Store.
      2. Tap the profile icon in the upper corner of the screen.
      3. Tap Manage apps and device.
      4. Tap Manage, then tap Updates available.
      5. Find the app you want to update, then tap UPDATE.