IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.
- Xperia® 5 II
- Xperia® 1
- Xperia 1 II
- Xperia 5
- Xperia 10 II
- Xperia 10
- Xperia 10 Plus
- Xperia L4
You should always make sure that personal content on your device, e.g. photos, videos, SMS text messages, contacts and applications, are synced or a backup is completed on a regular basis. This will help you smoothly transfer content to another device or restore content to your current device after a factory data reset. The recommended solution is to use the Google Cloud™ services, including Google account sync, Google Drive™, and Google Photos™. An alternative method is to use a PC or SD card. Visit the data migration page and the various methods to sync or back up data section.
- It's very important that you remember your Google account password or any other password that you set when making a backup. You also need to remember your device's screen lock PIN, pattern or password, since this is used for encryption of some data.
- If you have an Xperia 5 II, Xperia 1 II & Xperia 10 II, it is recomended to use the Xperia Transfer 2 app to transfer photos, videos, music, or other files from your old device to your new device. Refer to the How to transfer the data or content from my old Xperia / Android phone by "Xperia Transfer 2"? and How to transfer the data or contents from my old iPhone by "Xperia Transfer 2"? articles for more information.