IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.
You should always make sure that the personal content on your devices, such as photos, videos, SMS text messages, contacts, and applications, are synced or that a backup is completed regularly. This will help you smoothly transfer content to another device or restore content to your current device after a factory data reset. The recommended solution is to use the Google Cloud™ services, including Google account sync, Google Drive™, and Google Photos™. An alternative method is to use a PC or SD card.
- You must remember your Google account password or any other password that you set when making a backup. You also need to remember your device's screen lock PIN, pattern, or password since this is used for the encryption of some data.
- If you have an Xperia 5 II, Xperia 1 II & Xperia 10 II, Xperia PRO, Xperia 1 III, Xperia 10 III, Xperia 5 III & Xperia PRO-I III, it is recommended to use the Xperia Transfer 2 app to transfer photos, videos, music, or other files from your old device to your new device. Refer to the How to transfer the data or content from my old Xperia phone by Xperia Transfer 2? and How to transfer the data or contents from my old iPhone by Xperia Transfer 2 articles for more information.