Unable to connect Bluetooth headphones or speakers to a mobile device

If you can't connect your headphones or speakers to a mobile device, it's possible a Bluetooth® connection is already made with the mobile device, or the Bluetooth pairing isn't set correctly. You may need to disconnect or unpair the connected mobile device in order to pair the new mobile device.

Pairing a Near Field Communication (NFC™) compatible device

Touch the NFC mark of the Bluetooth device with the NFC mark of the headphones, or speaker when using an NFC-compatible headphones, speakers, or a Bluetooth device.

Pairing an Android™ device

Follow the steps below if you have a non NFC-compatible Android device.

1. Set the headphones or speaker to the pairing mode.
   Note: The steps to set the pairing mode vary depending on your device. For further information, refer to your device's manual.

2. Perform the pairing on your mobile device.

   Follow the steps below if you have an Android device that has an Android 6.0 operating system.

   1. On the menu of the mobile device, tap the HOME button.

      

   2. On the HOME menu, tap the Settings icon.

      

   3. On the Settings menu, tap Bluetooth.

      

   4. Tap the device name displayed in the Bluetooth items.

      

      Note:

      • If the device name is not displayed, the Bluetooth function of the mobile device maybe set to off. If this is the case, set the Bluetooth function to on.
      • When pairing is complete, Connected is displayed under the Bluetooth device name.

        

Pairing an iOS® mobile device

Follow these steps below to pair your iOS mobile device:

1. Set the headphones or speaker to the pairing mode.
   Note: The steps to set the pairing mode vary depending on your device. For further information, refer to your device's manual.

2. Perform pairing on your iOS mobile device.

   Follow the steps below if you have an Apple® device with an iOS 10 operating system.

   1. On the HOME screen, tap the Settings menu.

      

   2. Under the Settings menu, tap Bluetooth.

      

   3. Set the Bluetooth to On.
   4. Tap the device name displayed in the Bluetooth items.

      

      Note:

      • If the device name is not displayed, the Bluetooth function of the mobile device may be set to off. If this is the case, set the Bluetooth function to on.
      • When pairing is complete, Connected is displayed under the Bluetooth device name.

        

Related info

• Frequently Asked Questions about the Bluetooth headphones, speakers and Walkman .
• How to pair the Bluetooth wireless system with a source device.
• I cannot pair my headphones with my computer using the Bluetooth function.