IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.
Neural:X isn't enabled for DTS sources with sampling frequencies between 96 - 192 kHz. As a result, the sound isn't output from the soundbar, Dolby Atmos®, or other speakers.
Try either of the following to check the HDMI setting of the connected HDMI device (such as a Blu-ray Disc player). Check your device manual for model-specific information.
- Set the audio channel settings to LPCM or Dolby other than DTS.
- Set the audio output settings of the HDMI device to LPCM.