Article ID : 00185052 / Last Modified : 01/04/2019

LCD TV: Internet Connection Drops or Intermittently Disconnects

    A drop or disconnect of your TV internet connection may occur for a variety of reasons.

    Troubleshoot Your Connection

    1. If the Wi-Fi® signal strength is weak, place the router closer to your TV, then check if the signal strength has improved.
      • If your TV is too close to the router, the communication may not work, so we recommend that you keep the distance between your TV and router at more than 1 meter (3 feet).
    2. Other Wi-Fi devices connected to the same network may slow down the network speed.
      • If other devices are downloading large-sized files such as videos, the network speed might slow down. In this case, we recommend that you stop downloading videos.
    3. Perform a power reset on your TV and router. This might improve the Wi-Fi signal.
      • To reset the router, check your router manual.
    4. Check the frequency band setting of your router. If the router uses multiple frequencies (ex: 2.4 GHz, 5 GHz), try a different frequency.
    5. If you selected WPA TKIP wireless encryption during the setup operation, change the setting to WPA AES.
      • Check your product manual for model-specific information.
    6. Make sure the router is set to broadcast the Service Set Identifier (SSID). If it isn't, make the network visible.
      • Check the router manual or contact your Internet Service Provider (ISP) for detailed information.
    7. Interference from other wireless devices.

      • If multiple wireless devices or electric equipment, such as microwave ovens, are used at home, it may affect the Wi-Fi performance of your TV. Power off these devices when not in use, or keep them away from your TV.
      • Electromagnetic interference may also occur depending on the location of the TV. If possible, change the its location and check if the performance improves.

    If you continue to experience network issues after you follow all of the steps above, another option is to use a wired (cable) connection from your TV to your router or modem.

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