The supplied remote control doesn't work with my TV

Follow these instructions if your TV doesn't respond to the remote control. Check the remote control operation after each step.

Before you start

Make sure that the buttons on your TV work. If they do, skip this section and troubleshoot the remote control instead. If the TV buttons don't work, follow these steps to troubleshoot your TV:

• Perform a power reset on the TV.
  • A separate article is available to restart an Android TV™ device.
  • Some buttons may not respond immediately after you reboot the TV. Wait a few minutes, then try again. Additional information is available when your Android TV doesn't respond to certain remote control buttons after a reboot.

• Make sure your TV has the latest software installed.
  • Use the buttons on your TV, or a universal remote control, to perform the software update.
• Remove other devices connected to your TV to determine if the problem is with the TV or with a connected device.

If the TV doesn't respond to the TV buttons after following the steps above, repair may be needed. Go to Product Repair.

Check your remote control

If the buttons on your TV work, then the next step is to troubleshoot the remote.

1. Remove the batteries from the remote control for approximately one minute and reinsert them.
   • Make sure that the positive and negative ends of the batteries are facing in the correct direction.
2. Press each button on the remote control twice.
3. Troubleshoot the remote.
   Note: These steps vary depending if your remote control is infrared or wireless.
   • Troubleshoot the Infrared Remote Control
     • An IR-mark identifies an Infrared remote control and is usually located at the bottom part of the remote, near the model number.

       

     • For Android TVs, if the remote control emits an IR signal or works with another TV, perform a forced factory reset.
   • Troubleshoot the Wireless or Touchpad Remote Control
   • Troubleshoot Voice Command Issues

   If you followed the steps above and the issue still occurs, the remote control may need to be replaced. Go to Product Repair.