Article ID : 00185161 / Last Modified : 08/05/2021

The Android TV Wi-Fi signal drops or intermittently disconnects from the internet

    If the Wi-Fi® signal on your Android TV™ device drops or intermittently disconnects, check your network connection status and troubleshooting.

    The Network Settings icon or messages on the TV menu screen indicates your TV network connection status. How it appears depends on the Android™ OS version installed on your TV. Check the version installed on your TV and then follow the applicable steps below.

    Check Your TV Network Status

    Check the network status on your TV and then, if necessary, follow the suggested steps in the troubleshooting section below.

    • 2020 models
    • 2019 and earlier models

    Troubleshooting

    1. The Wi-Fi signal strength is weak
      Place the router close to your TV, then check if the signal strength has improved.
    2. Your TV is too close to the router
      It is recommended that the TV and router be at least 1 meter (3 feet) apart.
    3. Other devices are connected to the same network
      If other devices are downloading large-sized files, such as videos, the network speed may slow down. Cancel or wait until this activity completes and try again.
    4. Restart your TV and reset your router
      • Power reset or restart the TV

      • To reset the router, check your router manual for instructions or disconnect power for at least one minute, then reconnect power and wait for the router to complete it's connection to the internet.
    5. Interference from other wireless devices
      • If multiple wireless devices or electric equipment, such as microwave ovens, are used at home, it may affect the Wi-Fi performance of your TV. Power off these devices when not in use, or keep them away from your TV.
      • Electromagnetic interference may also occur depending on the location of the TV. If possible, change its location and check if the performance improves.
        Devices that may Cause Electromagnetic InterferenceEnvironments that may Cause Electromagnetic Interference
        • Microwave ovens
        • Cordless phones
        • Garage door openers
        • Wireless toys
        • Locations near large transmission lines
        • Locations that generate static electricity
        • Locations where the walls, decks, or doors have metal surfaces
    6. Check the frequency band setting of your router (for dual band routers)
      Some routers support multiple frequencies (ex: 2.4 GHz, 5 GHz), if your router supports this feature, try a different frequency.
    7. If the Internet Protocol for your router is set for IPv6, try disabling this setting. Refer to your router documentation the manufacturer for information if needed.

    IP Control settings

    Check the IP Control setting on your TV, if it's off, try setting it to on.

    1. On the supplied remote control, press the HOME button
    2. Select the Settings icon. and then select NetworkHome network.
    3. Set IP control to ON.

    Note: If the issues continue after following the steps above, your current setup may not provide adequate performance for a wireless connection to your TV. It's recommended to use a wired (cable) connection between your TV and the router/modem. A wired connection provides the best performance for network and internet connections. Additional information is available for connecting your TV to the internet using a wired connection.