The headphones won't pair with the device or won't connect with the device once paired
Notes:
- If the Bluetooth® connection with headphones suddenly disconnects, refer to the Bluetooth connection with headphones or speakers is suddenly disconnected article.
- When you pair the headphones using the Bluetooth settings of the connecting device, select the headphones model name without the LE- prefix. If you only see the headphones model name with LE- prefix, wait for a few seconds until the model name without prefix LE- is displayed.
Select the appropriate headphones type or model for troubleshooting steps:
Headband / In-Ear
Truly Wireless
Product Repair
Repair information and service assistance
Contact Support
Product support & customer relations
Register a Product
Keep track of all your products in one location
Parts & Accessories
Product information and sales assistance
Community
A place where you can find solutions and ask questions
Support by Sony (Mobile App)
Get Support Content on the Go!
