Article ID : 00006828 / Last Modified : 04/17/2024Print

The remote control doesn't work

    The following are general troubleshooting steps to address the most common issues with an infrared (IR) remote control.

    Note: Not all remotes are infrared (IR). Most newer TV remotes are now using a Bluetooth® connection and only use IR for the power button.

    Before you start

    • Check the remote control for damage. A damaged remote control should be replaced.  Go to Parts and Accessories.  
    • Make sure the device to be controlled is on and functional. Press the power button directly on the device, not the remote control.
    • Make sure you are within 3-10 feet of your device and point the remote control at the IR sensor of the device.

    General troubleshooting

    Check the remote control after each step to determine if it is working. If you need model-specific information, check your manuals .

    1. Remove any objects that may block the IR signal between your remote control and the device.
      • Glass doors or enclosures can affect the signal from the remote control. Open glass doors to determine if that makes a difference.
      • Move indoor plants and devices that may cause interference.
      • Make sure the IR sensor on the device isn't exposed to direct sunlight or bright lights.
    2. Check if the LED on the front of your device (TV) is blinking when pressing a remote button. If the LED blinks/flashes when pressing your remote buttons, the remote is sending a signal and the device is receiving it.
    3. Reset the remote control.
      • Remove the batteries from the remote control.
      • Press each button on the remote control twice to discharge the power.
      • Insert new batteries, noting the correct polarity. Do not use rechargeable batteries.
    4. Perform a power reset of the device.
      • Unplug the device.
      • Wait 1-2 minutes.
      • Plug the device back in and turn the power on.

    Additional troubleshooting

    Additional information is available for troubleshooting based on the product. Select an option for details:

    • TV remotes with a MIC or Google Assistant button
    • A/V receivers and amplifiers

    Note: If the issue still occurs after following the steps above, the remote control may need to be replaced.

    Troubleshoot other remote control types or voice command issues