This article provides information to determine if the TV remote failure is due to an issue with your remote or with the TV itself and the steps to help resolve the issue.
- If you're using your TV remote to control your set-top-box (cable box, satellite box, etc.) or A/V receiver, check the article Can't control the set-top box or A/V receiver when I use the IR Blaster function.
- If an error is displayed when pressing a button on the remote control related to streaming services such as YouTube™ videos or Netflix® movies, you may be experiencing a network connection issue, check if your TV is properly connected to your network and the internet. For more details, check the article Connect the TV to the internet and troubleshoot problems.
Top tip - our quick recommended solution
Before continuing to the various troubleshooting steps, we recommend that you remove the batteries from the remote control, then press and hold the Power button for three seconds. Wait a minute or so, then reinsert the batteries according to the polarity (+ and -). If the issue continues, continue with the troubleshooting suggestions provided.
Check the applicable steps as needed.
If you followed the steps above and still experience the issue, the TV may require repair or the remote control may need to be replaced.  Go to Product Repair.