Follow these steps to troubleshoot AM or FM radio reception issues.
IMPORTANT: If model-specific information is required, refer to the operating instructions supplied with the product. Manuals are posted on your model support page.
- Ensure the appropriate AM or FM band is selected.
NOTE: It may be difficult to receive AM radio stations clearly in rural areas.
- If possible, relocate the position of the antenna.
- Ensure fresh batteries are installed.
- Move the portable stereo system to another location.
NOTE: If you are comparing reception of an older radio that has an analog/dial tuner to the reception of a newer portable audio device or boombox that has a digital tuner, you may notice differences in the stations received by each device due to the fine-tuning capability found in the analog tuners that may be able to tune in weaker signals.
If the issue is still unresolved, service may be required.  Go to Product Repair.