Article ID : 00012424 / Last Modified : 10/26/2020Print

The clock radio keeps locking up or is frozen on a specific time.

    If you are experiencing difficulty with the Sony® Multi-Function clock radio locking up or if the display remains stuck on a specific time, follow these steps to resolve the issue:

    1. Unplug the clock radio from the AC power outlet.
    2. Wait approximately one minute.
    3. Plug the clock radio back into the AC power outlet.

    Also, verify that the latest software version is installed on your clock radio by doing the following:

    1. Press the Home button.
    2. Select General Settings.
    3. Select Unit Information.
    4. Verify the software version installed is 1.10 or higher.

    If your software is lower than version 1.10, download the latest upgrade version. Downloads are posted on your model support page.

    If you continue to experience difficulty after you have verified and/or downloaded the latest software version, please contact the Customer Experience Center at (239) 768-7547 to speak with a customer service representative.