Article ID : 00022502 / Last Modified : 07/23/2019Print

There is no picture on the LCD screen or viewfinder when trying to play a tape.

    Follow the steps below to troubleshoot this issue.

    IMPORTANT: If additional model-specific instructions are needed to perform any of the steps below, refer to the operating instructions of the camcorder. Manuals are posted on your model support page.

    1. Ensure a fully-charged battery is inserted or connect the AC power adapter.
    2. Turn the camera on to the VTR or PLAYBACK mode.
    3. Insert a cassette tape with recorded video into the camcorder.
    4. Ensure the cassette tape is rewound to the beginning of the video recording.
    5. Begin playing the cassette tape.
    6. If your camcorder has an LCD screen, try adjusting the brightness or contrast.
    7. If there is still no picture on the LCD or viewfinder, reset the camcorder to factory specifications .

    NOTE: If the issue is still unresolved after completing the troubleshooting steps, service may be required.  Go to Product Repair.