Article ID : 00031960 / Last Modified : 08/01/2016Print

An X or CLEANING CASSETTE message flashes in the LCD or viewfinder.

    IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

    The message indicates that the video heads of the camcorder may be dirty or contaminated. To fix this, use a dry head-cleaning cassette to clean the video heads.

    NOTE: If you use again a dirty cassette tape, the same message may occur even if you have just cleaned the cassette head.

    If the issue is not resolved after cleaning the video heads, service may be required.  Go to Product Repair.