Article ID : 00028736 / Last Modified : 07/14/2014

Error: FILE ERROR message appears on the LCD screen when trying to play back a still image.

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The LCD screen may display a FILE ERROR message when trying to view a still image on the camera if the image was rotated, modified and overwritten using editing software on a computer. To play images you have taken on the camera, it is recommended that you do not make any changes to the original image files on the memory card.

NOTE: Each of these steps represents a possible solution to this issue, check the FILE ERROR message is still displayed on the LCD screen of the camera after completing each step.

  1. Remove and reinsert the memory card from the memory slot of the camera.
  2. The management information on the memory card may not be properly recognized. Back up images on a computer then format the memory card.

WARNING: There is a risk of data loss. Formatting will erase all stored data, images, and movies from the media. Do not remove the memory card while the camera is still reading or writing to the recording media.

NOTE:  After images have already been transferred to a computer, make sure to safely remove the connection between the camera and computer  to avoid possible file corruption that cause this error.