Article ID : 00023866 / Last Modified : 01/11/2022

The camera doesn't recognize the memory card

    Select the appropriate error message and then follow the steps to resolve the issue.

    Note: The error message may vary. Check the camera manual for model-specific information.

    The camera shows Reinsert the memory card, NO MEMORY CARD, MEMORY CARD ERROR, or C:13:xx ERROR.

    Images don't save automatically to the second memory card when recording (cameras with two memory card slots).

    The error message Memory card locked is on the camera display.

    The Action Cam displays the error RCVER, MEDIA, a line of dashes (--------), PRO or WAIT.

    Other troubleshooting steps

    If the issue still occurs, repair may be required. Go to Product Repair.