Can't make a Wi-Fi connection between the camera and the mobile device

Before you start

• Be sure to install Imaging Edge Mobile to connect your camera and mobile device through a Wi-Fi® connection.
• Make sure that your camera has the latest firmware version. Downloads are posted on your model support page.
• For the FX3, FX30, α7R V, α7 IV, α6700, ZV-E1, ZV-1 II, and ZV-1F, install the Creators' App after updating the firmware to Ver. 2.00 or later.

If you can't make a Wi-Fi connection between the camera and your smartphone, review the Imaging Edge Mobile videos or skip to the troubleshooting steps.

1. How to connect your camera to Imaging Edge Mobile via QR Code

2. How to connect your camera to Imaging Edge Mobile via Wi-Fi

3. How to connect your camera to Imaging Edge Mobile via NFC

   Note: This connection method is not available on all cameras.

Troubleshooting

1. On your camera and mobile devices:
   1. Turn off both devices.
   2. Remove the battery and the memory card from the camera, and then reinsert them.
      • If you didn't properly insert a recordable memory card into the camera, it may not be able to connect through Wi-Fi.
      • Make sure to insert the memory card correctly after confirming the direction and front/back of the memory card.
   3. Turn on both your camera and mobile device.
2. Open the Imaging Edge Mobile app on your mobile device and follow the setup guide according to your camera model.
   Note: If you're using a mobile device with the iOS™ operating system, turn on the Wi-Fi settings and select the SSID of the camera.

3. Reset the camera settings and check if the issue is resolved:
   • Select MENU → Setup → Setting Reset → Camera Settings Reset.
   • Check the manual supplied to your camera for more information. Manuals are posted on your model support page.