You can restore the camera to its original factory settings by the reset or initialize function. Additionally, some models offer a reset of certain settings on the camera.
Before you start
- The process to reset or initialize a camera differs depending on the type and model of the camera so it's important to check the operating guide. Manuals are posted on your model support page.
- Prior to following any steps, check the following:
- Be sure not to power off the camera while resetting is in progress.
- If you are using a model that support PlayMemories™ Camera Apps, downloaded apps may be uninstalled when you perform a reset or initialize function. To use the apps again, reinstall them.
- Some cameras with both a reset and initialize function allow you to keep movies and photos, depending on which operation you perform.
- If an error code beginning with a C: or E: is displayed on the LCD screen of the camera, a reset or initialize function may not resolve the issue.
Steps to reset or initialize the camera
Cameras with a RESET button
- Locate the RESET button on the camera.
- Using pointed object (like a ballpoint pen), press and hold the RESET button for 2-3 seconds.
- Release the RESET button.
Cameras with the Initialize or RESET option(s) in the camera menu
- Depending on your camera:
- Select MENU → Settings → Initialize → OK.
- Select MENU → Setup → Initialize → Reset Default or Factory Reset
- Select MENU → Setup → Navigate to Setting Reset → Camera Settings Reset or Initialize
- The menu layout may be different for your camera and some cameras allow resetting of different options, so check the operations manual.
- Cameras manufactured before 2000 may not have a Reset or Initialize button or options in the menu:
- If the camera has a built-in battery, holding down the POWER button for up to 30 seconds may initialize or reset the camera.
- If the camera has a removable batteries follow these steps:
- Power off the camera.
- Remove the battery pack.
- Remove the button-sized lithium battery.
- Allow the camera to remain without power for 30 seconds.
- Reinsert the button-sized lithium battery.
- Reinsert the battery pack.
- Power on the camera.
If your camera is experiencing an issue and it is not resolved by performing the appropriate reset or initialize procedure above, service may be required.  Go to Product Repair.