Article ID : 00009774 / Last Modified : 08/23/2019

How to reinstall USB drivers

    Follow these steps to reinstall USB drivers.

    1. Click the Start button and then click Control Panel.
    2. In the Control Panel window, click Hardware and Sound.
    3. In the Hardware and Sound window, under Devices and Printers, click Device Manager.
    4. Double-click Universal Serial Bus controllers to expand the selection.
    5. Under the Universal Serial Bus controllers listing, click to select the appropriate USB listing.
    6. On the menu bar, click Action.
    7. On the Action menu, click Uninstall.
    8. In the Confirm Device Uninstall window, click the OK button.
    9. Restart the computer.

    NOTES:

    • The operating system will find the device and automatically reinstall the drivers.
    • If prompted for the driver installation disk, in the Add New Hardware window, type C:\Windows\inf.
    • It may be necessary to configure the operating system to show all files before trying to access the C:\Windows\inf file.
    • If the USB drivers fail to install, you can roll back to the previously installed driver.