Article ID : 00017374 / Last Modified : 05/22/2018

Movies Downloaded to the Computer are Divided into Multiple Files

    Movies recorded for a long duration are divided into multiple files in the camera with a maximum size of 2GB or 4GB, depending on File Format (MP4, AVCHD, or XAVC-S) and memory card file system (exFAT or FAT32). If the movies are copied directly from the camera, the files remain divided.

    Use the PlayMemories Home™ software to import the movies into a computer and automatically combine the divided files into a single, continuous movie.

    Note:

    • Install the latest version of the PlayMemories Home software.
    • Some camera models don't allow MP4 movies to be combined. Check your manual for model specific information.
    • The audio may skip if you use software other than PlayMemories Home to import the files to the computer.
    • Import the movie files using a USB cable. Divided files don't automatically combine if transferred through a Wi-Fi® connection.
    • Computers with a FAT32 file system don't allow the files to be automatically combined. To enable this feature, change the file system of the computer to NTFS or exFAT.

      WARNING! There is a risk of losing existing data if you change the file system of your computer. Back up all necessary data before changing the file system.

    • On a computer with a Microsoft® Windows® operating system, follow these steps to check the File System of your hard drive or external HDD:
      1. Click Computer or My Computer.
      2. Right-click the hard drive.
      3. Select Properties.
      4. Check File System.