Article ID : 00088529 / Last Modified : 02/26/2021

The battery will not charge even with a connection to the AC adapter

    Make sure that the camera's power is off.

    Unlike with smartphones, the camera's batteries can't be charged while the camera's power is on, such as during image playback.
    Also, if there are multiple USB ports, charging may only be possible from one of them. For details, refer to your product's manual.

    Note: If the lamp turns off right after charging has started, there is a possibility that the battery has already been charged completely. Check the remaining battery level on the camera.