Article ID : 00032332 / Last Modified : 03/09/2015

The microphone does not work correctly.

    IMPORTANT: Before troubleshooting this issue, determine if this is the built-in microphone or an external accessory microphone.

    NOTE: Not all computers come with a built-in microphone. Check the product manual or specifications to determine if the computer has a built-in microphone.

    Follow this procedure to troubleshoot the microphone.

    1. Ensure the microphone is selected as the input device and that the volume is not set too low .

      NOTE: Some sound cards may have advanced options for the microphone adjustment.

    2. Ensure the microphone is connected correctly.

      NOTE: Refer to the documentation that came with your computer for the proper location of the microphone jack.

    3. Reinstall the sound drivers.

      NOTE: Refer to the documentation that came with your computer for the procedure on how to reinstall the sound drivers.