Article ID : 00188974 / Last Modified : 10/04/2019

My camera turns off even if there's still power in the multi-battery adapter

    IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

    The NPA-MQZ1 Multi Battery Adapter can connect and supply power to a camera that uses either a Z-series or W-series battery. By removing the cover for the Z-series battery, the power plate fits cameras compatible with W-series batteries. However, the remaining battery level indicator is optimized only for cameras compatible with Z-series batteries.

    Therefore, when the battery power is reduced down to approximately 30%, the indication of the remaining battery power changes to Exhausted Battery Icon and then the camera may automatically power off.

    To avoid a power loss, we recommend that you charge the Z-series battery packs attached to the NPA-MQZ1 or replace them with fully-charged ones before the battery drains to about 30%.