Article ID : 00010436 / Last Modified : 12/01/2020

How to troubleshoot a Walkman player that doesn't turn on or work properly

    Follow these troubleshooting steps if the Walkman® player displays any of the following issues:

    • Doesn't turn on when pressing the power button even when fully charged.
    • Doesn't turn on even after turning off the hold function.
    • Doesn't function normally.
    • The display on the Walkman player is blank.
    • The Walkman player does not turn off.


    1. Make sure the Walkman player is turned on.< br/>

      Note: If there is no operation for an extended period, the Walkman will turn off automatically. When you turn on the Walkman again, it will take a while before the power comes on.

    2. Make sure that the HOLD function is not activated.
      If the HOLD switch is set to the HOLD position, slide the switch to the opposite position.

      Note: If your Walkman player does not have a HOLD switch, go to step 3.

    3. Reset or restart your Walkman player.

      IMPORTANT: The procedure to reset or restart is different depending on the models. Check in advance to see if your model has a reset button. Stored data and settings will not be deleted when performing a reset or restart, but make sure to pause your music or video playback before beginning the reset or restart procedure.

      1. For models with a RESET button:

        Press the RESET button with a small pin or a similar object. After the reset is complete, check to see if the issue has been resolved.
        The following is an example of the location of the RESET button.

        Note: The location of the RESET button differs depending on the model of the player. For model-specific information, check the product .

      2. For models without a RESET button:
        The procedure to reset or restart differs depending on the models. For details, refer to the product manual.
        • Example of the steps for NW-A100 series

          1. Hold down the power button for 2 seconds while the screen is turned on.
          2. Tap Restart, then restart will start automatically.
          3. If the player freezes, hold down the power button for ten seconds to force the player to restart.
        • Example for NW-S200F series

          Press and hold both the DISP/HOME button [1] and the Playback/Pause button [2] for at least 7 seconds.

    4. Update your Walkman player software to the latest version.
    5. Charge the Walkman player.
      • If the player doesn't turn on after the reset or restart, charge your Walkman using the supplied USB cable for at least 30 minutes and try the reset or restart procedure again.
      • If you charge the Walkman when it has not been used for a long period of time, your computer may not recognize it, or the Walkman may not respond.

    If the issue still occurs, the product may need to be repaired.