Article ID : 00025502 / Last Modified : 10/30/2020Print

My headphone earbuds fall out of my ears

    Watch the video tutorial below or follow the instructions provided to resolve this issue. Test the fit of the earbuds in your ears after each step.

    1. Place the earbuds in your ear and turn until the headphone section is horizontal.

      View sample image

    2. Try to install larger or smaller size earbuds.


      • Medium-sized earbuds are installed on the Walkman® media player at the time of purchase.
      • Small and large-sized earbuds are also supplied in the package.
      • Choose the size of the earbud which fits comfortably into your left and right ears separately.

      1. Install the earbuds into the headphones so that the tip of the inner part (1) of the earbuds fits into (A) the position on the projection of the headphones.

        View sample image

      2. Make sure that the earbuds fit straight on and not at an angle to prevent the earbuds from detaching and remaining in your ears.

        View sample image

    3. Bend or twist the neckband to increase pressure and placement in your ear canal.
    4. Bend the neckband cable so it loops higher or wider around your ear so the wire doesn't rub against your ear.