Follow these steps to troubleshoot why the computer is not recognizing the IC recorder.
- If model-specific information is required to complete any of these steps, refer to the operating instructions supplied with the product. Manuals are posted on your model support page.
- Some software or hardware installations and changes require the user to be logged on as an Administrator or with administrator rights.
NOTE: Because each step represents a possible solution to this issue, check the IC recorder status after completing each step.
- Before connecting the IC recorder to the computer, verify that the computer is turned on and the IC recorder is in the STOP mode.
- Check that the USB cable is plugged correctly into the terminal of the IC recorder and the computer.
Note: : The computer may not recognize the IC recorder if it is connected to a front USB port on the computer. To resolve this issue, connect the IC recorder to a USB port on the rear of the computer.
- Disconnect any other USB devices (except a mouse and keyboard) from the computer. Other USB devices may cause the recorder not to be recognized correctly.
- If your computer has multiple USB ports, try connecting to another USB port.
- Some computers have different USB controllers for each port. In this case, connecting to a different port may solve the problem.
- Connect the USB cable directly to a USB port on the computer. Using a USB hub connection may cause the recorder not to be adequately recognized by the computer.
- Make sure that batteries are inserted in the IC recorder before connecting to the computer.
- If the IC recorder is still not recognized by the computer, try the following:
- Disconnect the USB cable.
- Restart the computer.
- After the computer restarts, reconnect the USB cable to test the connection.
- Remove and reinstall the device drivers.
- If the issue remains, try installing the USB driver again.
If the issue is still unresolved, service may be required.  Go to Product Repair.