Applicable Models

This information is for the following models equipped with Infineon's TPM.

  • SVP11213CXB
  • SVP11213CXS
  • SVP11214CXB
  • SVP11214CXS
  • SVP11215CBB
  • SVP11215CDB
  • SVP11215CLB
  • SVP11215PXB
  • SVP11216PXB
  • SVP11216PXS
  • SVP112190S
  • SVP112190X
  • SVP11222CXB
  • SVP11222CXS
  • SVP11223CXB
  • SVP11223CXS
  • SVP11226PXB
  • SVP11226PXS
  • SVP13213CXB
  • SVP13213CXS
  • SVP13213CYB
  • SVP13215CDB
  • SVP13215CLB
  • SVP13215PLS
  • SVP13215PXB
  • SVP13215PXS
  • SVP13217PBB
  • SVP13217PBS
  • SVP132190S
  • SVP132190X
  • SVP1321ACXB
  • SVP1321ACXS
  • SVP1321BPXB
  • SVP1321BPXR
  • SVP1321CPXB
  • SVP1321DCXS
  • SVP1321ECXB
  • SVP1321GGXBI
  • SVP1321HGXBI
  • SVP1321ZRZBI
  • SVP13222CXB
  • SVP13222CXS
  • SVP13223CXB
  • SVP13223CXS
  • SVP13224PXB
  • SVP13224PXS
  • SVP13225CDB
  • SVP13225CLB
  • SVP13226PXB
  • SVP13226PXS
  • SVP13227CBB
  • SVP13227CBS
  • SVP13227PLBI
  • SVP132290S
  • SVP1322BPXB
  • SVP1322DCXS

IMPORTANT: This file is only for use with the models identified. Not all models are sold in all countries.

About this download

Benefits and improvements

  • Reduces the security vulnerability of computers equipped with Infineon TPMs (Trusted Platform Modules)

IMPORTANT:

  • Do not operate, power off, or disconnect the computer from the AC power outlet until after the update is complete.
  • Failure to follow the instructions, or an interruption in the update process, may cause the computer to become unresponsive or to require repair.

System Requirements

Operating systems

The latest version of this update is compatible with most commonly used versions of Microsoft Windows:

  • Windows 10 (64 bit)
IMPORTANT: Computers upgraded to Windows 10 can also install this update.

File Info

File Name

  • EP0000605011.exe

File Version

  • 4.34

File Size

  • 7,116,768 byte

Release Date

  • 01-15-2019

Before You Start

Check the firmware version

Follow these steps to check the currently installed firmware version of the TPM:

  1. Hold down the [Windows] key and press the [R] key. The "Run" dialog box will open up.
  2. In the "Run" dialog box, enter "tpm.msc" and select "OK".
  3. Check if the Manufacturer Name is "IFX" and Manufacturer Version is "4.31" or "4.32".

  4. Only the models with the versions above will be the target of this update.

Important notice

  • When you update, the TPM must be enabled. If you are not using the TPM now, update it when you use it.
  • When you update, you must have administrator privileges.
  • Back up your data.
  • When you update the TPM firmware, the data in the TPM is lost.
  • If you are using any application with the TPM, follow the instructions for the application.
  • If you are using a Virtual Smart Card with the TPM, the information of the Virtual Smart Card is lost.
  • If you are using your Windows PIN with the TPM, you cannot use your current PIN after updating.
  • If you have set the sign-in to use a PIN, please change the setting so that you can sign in without the PIN.

Before you upgrade

  • Exit all other applications.
  • Connect AC adapter.
  • Suspend or turn off BitLocker.

Information

How to suspend or turn off BitLocker

Select "Suspend protection" or "Turn off BitLocker" under Manage BitLocker.Follow these steps to show the BitLocker management screen.

  • Settings -> Enter "Manage BitLocker" in Search.
  • File Explorer -> This PC -> Right-click on Local Disk (C:) and select Manage BitLocker.

When you restart the computer, the protection is resumed. If the computer restarts before the update tool is executed, suspend BitLocker again.

How to clear the TPM
  1. Hold down the [Windows] key and press the [R] key to open the "Run" dialog box.
  2. In the "Run" dialog box, type "tpm.msc" and select "OK".
  3. Select "Clear TPM".
  4. The computer will restart and display the message "TPM configuration change was required to State: Clear".
  5. Select "Execute".

Download & Install

Step 1: Install the update

  1. Download EP0000605011.exe file and save it in a folder on your computer.
  2. Execute EP0000605011.exe. Select the target folder to extract.

Step 2: Set pre-configuration for update

Execute "Save.bat" within the extracted folder as administrator.
  1. Right click on "Save.bat" and select "Run as administrator".
    If the User Account Control dialog appears, select "Yes".
  2. Confirm that a window is opened and "Success to set the registry" is displayed.
  3. Press any key to close the window.

Step 3: Clear TPM and confirm preparation

  1. Clear the TPM. (See "How to clear the TPM").
    If BitLocker is enabled, suspend or turn off BitLocker before clear TPM.
    The computer restarts. Wait for the restart to be completed.
  2. Confirm AC adapter is connected and BitLocker is suspended or turned off.

Step 4: Execute update tool and Update procedure

  1. Execute "IFXTPMUpdate_TPM12_r0103.exe" within the extracted folder.
  2. If the User Account Control dialog appears, select "Yes".
  3. Click "Accept the terms of this license agreement", and select "Next".
  4. When all conditions are satisfied, select "Next".
  5. Select "Next".


  6. Note: Error pattern:
    • A) The TPM is not the target of the update.
      There is no need to update.

    • B) AC adapter is not connected.
      Connect AC adapter and select "Refresh".

    • C) BitLocker is still enabled.
      Suspend or turn off the BitLocker and select "Refresh".

    • D) The TPM is already updated.
      There is no need to update.

    • E) The owner password must be entered.
      If you know the owner password, enter the password.
      If you have the file for the owner password, specify the password file.
      If neither is available, you need to clear the TPM. To exit the tool, select "Cancel".
      Clear the TPM (see "How to clear the TPM") and then resume from "Step 3: Clear TPM and confirm preparation".
  7. Select "Update".
    IMPORTANT: Do not suspend hibernation, restart or shut down the computer.


  8. Wait for the update to finish.

  9. When the update is completed, the computer will restart.

Step 5: Restore changed settings

Execute "Restore.bat" within the extracted folder as administrator.
  1. Right click on "Restore.bat" and select "Run as administrator".
    If the User Account Control dialog appears, select "Yes".
  2. Confirm that a window is open and "Success to restore the registry" is displayed.
  3. Press any key to close the window.

Step 6: Check the update was successful

After the update, check if the new version has been installed successfully by following the steps in the [Check the firmware version] section. If the version shown is "4.34", the upgrade was successful.