Applicable Models

This information is for the following models:

  • BDP-S2100
  • BDP-S3100

IMPORTANT: This file is only for use with the models identified. Not all models are sold in all countries.

About this download

Benefits and improvements from the latest update

  • Removes the Gracenote function

Previous Benefits and Improvements

  • Resolves an issue where some Blu-ray titles cannot be played
  • Resolves an SSL security issue
  • Improves BD-ROM playability
  • Improves BRAVIA® internet Video connectivity
  • Improves Opera™ browser app connectivity for the Sony Entertainment Network service
  • Improves YouTube® Leanback playability for the BRAVIA® internet Video service
  • Resolves an issue where some network content won’t playback after updating to version M14.R.0136

File Info

File Name

  • Firmware update M14.R.0257 for BDP-S2100/S3100

File Version

  • M14.R.0257

File Size

  • 101 MB (106,814,183 byte)

Release Date

  • 03-05-2019

Before You Start

Your firmware may already be up to date, especially if you have a new Blu-ray player model. If the version number is M14.R.0257 or higher, you do not need this update.

If you're not sure, it's easy to check which version of firmware you have:

  1. Turn on the TV and make sure it's tuned to the input to which the Blu-ray Disc player is connected (So if the player is connected to the HDMI 2 port, choose HDMI 2 as the input).
  2. Turn on the Blu-ray player.
    NOTE: If it starts to play a disc, press [STOP] and wait until you see the XrossMediaBar (XMB) menu screen.
  3. At the [XrossMediaBar] screen, use the arrow buttons on the remote control to select [Setup] > [System Settings] then select [ENTER].
  4. Select [Quick Start Mode] and make sure it's set to [Off], otherwise, the firmware upgrade may not succeed.
  5. Select [System Information], and then press the [ENTER] button.
  6. The Software Version listed on the screen displays the current firmware version installed.
    If the version number is M14.R.0257 or higher, you already have the most recent firmware version.

There are 2 easy ways to update the firmware on your Blu-ray player:

Ways to update the firmware on your Blu-ray player
What you needWhy use this method?
internet / network
***RECOMMENDED***
  • An Ethernet cable or a wireless router to connect your Blu-ray player to the internet
  • To make sure your Blu-ray player is connected to:
    • an active internet connection
    • a compatible TV
We recommend this method as it's the easiest and quickest way to update your firmware.
Using a recordable CD-R
  • A computer with a CD writer
  • A brand new recordable CD-R, clean and not scratched
Update your firmware this way if you can't connect over the internet.

Download & Install

Updating over the internet

We recommend this method as it's the simplest way to update. It usually takes about 15-30 minutes. First set up the equipment, then download the update over the internet to your Blu-ray player.

What you need:

  • An active internet connection (using Ethernet cable or wireless router)
  • A compatible TV

How to make sure the update goes smoothly

Updating is usually very simple. Here's how you can make sure it goes right the first time:

  • Read the instructions carefully or you could end up damaging your Blu-ray player.
  • Don't turn off the Blu-ray player or disconnect it from power while it's updating.
  • Don't press any buttons, except the ones mentioned in the instructions.

Set up the equipment:

  1. Turn on the TV and make sure it's tuned to the input to which the Blu-ray Disc player is connected (So if the player is connected to the HDMI 2 port, choose HDMI 2 as the input).
  2. Connect the Blu-ray player to your internet source using an Ethernet cable or wireless connection via router.
  3. Turn on the Blu-ray player (If there is a disc in the player, take it out).

Get the update:

  1. At the [XrossMediaBar], use the arrow buttons on the remote control to select [Setup] > [Network Update] and then press [ENTER].
  2. The Network Update confirmation will be displayed on the TV. Select [OK], and then press [ENTER].
  3. The message "Update to a new software version" and the latest software version is displayed on the TV.
  4. Select [Start], and then press [ENTER]. The update process starts and is displayed on the TV.
  5. During the update, you will see the progress bar "x %" and the download capacity listed on the TV. The x changes to 0 and goes up to 100 during the update process.
  6. The player will reboot itself and the update will continue. Don't use or turn on the player during this step.
  7. The progress bar "x %" and the download capacity will appear again on the TV. The x changes to 0 and goes up to 100 during the update process.
  8. To complete the update, the player will automatically turn off and restart. Don't use or turn off the player until the update is complete.
  9. Check the firmware version. If the version number is M14.R.0257, the firmware update was successful.

Troubleshooting

What to do if you have problems updating your Blu-ray player firmware using the internet.

  • The message "Connection status cannot be confirmed" or "This device is not connected to network" shows on the TV.
    The problem might be with the network connection.
    1. For wired connection: make sure the LAN cable is connected between the player and the internet source.
    2. For wireless connection: make sure the wireless router is turned on and connected to an internet source.
    3. In the network settings, make sure you have confirmed whether or not your Blu-ray player has its own IP address (If you use a proxy server, type the IP address of the proxy you use, instead of the proxy host name, into the Proxy Server field).
    4. Confirm both "Physical Connection" and "Internet Access" are showing [OK] in [Network Settings] ---> [Network Connection Status].
    5. Try the update again.

  • The power went off while the update was in progress.
    Turn the player on and try the update again.

  • The update has been going for over 30 minutes and hasn't finished.
    1. Disconnect the AC power cord from the outlet, then reconnect it after several minutes.
    2. Turn on the Blu-ray Disc player.
    3. Try the update procedure again.
    4. You can also directly cancel the network procedure and proceed directly and perform the update via CD-R.

  • While updating the message "Update failed" appears.
    • Ensure there is no problem with your network connection to the internet.
    • At the "Update failed" screen, select [OK] to try the update procedure again or [Cancel] to stop the process.
    • If the symptom persists, download the firmware file and perform the update via CD-R.
    • You can also directly cancel the network procedure and proceed directly and perform the update via CD-R.

  • After several attempts, the firmware update still does not work.
    1. Download the firmware file and perform the update via CD-R.

Update via CD-R and your PC

We recommend using the internet to update where possible. If not, you can use this method instead. You can download the update to your computer, transfer it to a CD-R, then transfer it to your Blu-ray player.

We recommend the following operating systems:

  • Microsoft® Windows® 10 / 8.1 / 7
  • Mac OS X® version 10.5 or later version

How to make sure the update goes smoothly

Updating is usually very simple. Here's how you can make sure it works the first time:

  • Read the instructions carefully or you could end up damaging your Blu-ray player.
  • Don't turn off the Blu-ray player or disconnect it from power while it's updating.
  • Don't press any buttons, except the ones mentioned in the instructions.

Download the update to your computer:

  1. Read and agree to the terms and conditions.
  2. Download the file UPDATA_M14R0257.zip to your computer (make note of this directory for your reference).
  3. Find the file on your computer, right-click the file and click [Properties]. Check that the size is 101 MB (106,814,183 byte)

Create the disc

  1. Extract the update file from the UPDATA_M14R0257.zip file.
    1. Go to the directory where the file was downloaded and right-click the UPDATA_M14R0257.zip file, then click [Extract All].
      Note: For Windows 8.1 and Windows 10, the default settings for Internet Explorer® will save the file in the Downloads folder. To locate the Downloads folder, click the [Desktop] tile from the Start screen and then locate the downloaded file using Windows Explorer.
    2. In the "Extract Compressed (Zipped) Folders" window, click "Extract".
    3. A new folder will be created called "UPDATE".
      Note: Four files will be extracted: MSB14-FW.BIN and MSB14-FW.ID, MSB14-FW_MB.BIN, and MSB14FW_MB.ID.
  2. Write these four files to a blank recordable CD. Using CD burning software, select the universal disc format (UDF).
    Use of the ISO9660 format may result in an incorrect update disc.
Transfer the update to your player

First get the equipment ready, then transfer the update to your player.

Get the equipment ready:
  1. Turn on the TV and make sure it's tuned to the input to which the Blu-ray Disc player is connected (So if the player is connected to the HDMI 2 port, choose HDMI 2 as the input).
  2. Turn on the Blu-ray player.
  3. Put the disc in the player and close the disc tray.
Transfer the update:
  1. After the disc loads, the firmware update message is displayed on the TV.
  2. Select [OK] using the remote control, and then press [ENTER] to start the update.
  3. During the update, you will see the progress bar "x %" and the download capacity listed on the TV. The x changes to 0 and goes up to 100 during the update process.
  4. The player will reboot itself and the update will continue. Don't use or turn on the player during this step.
  5. The progress bar "x %" and the download capacity will appear again on the TV. The x changes to 0 and goes up to 100 during the update process.
  6. When the disc tray opens and the player automatically turns off, the update is complete. Don't use or turn off the player until the update is complete.
  7. Take the update disc out of the player and turn it off.
  8. Check the firmware version. If the version number is M14.R.0257, the firmware update was successful.

Troubleshooting

What to do if you have problems updating your Blu-ray player firmware using your PC and a disc.

  • The update disc will not eject. Follow these steps:
    1. Turn off the player and disconnect the AC power cord.
    2. Reconnect the AC power cord while pressing the down [Open/Close] button on the player (not on the remote control).
    3. Keep pressing the [Open/Close] button until the tray opens.
    4. Take the disc out.
    5. Once the disc is removed, disconnect and reconnect the AC power cord to recover the player.

  • The UPDATA_M14R0257.zip update file I downloaded from the update web site cannot be extracted.
    Did you download the file successfully? Try deleting the file and downloading it again.

  • The update has been going for over 30 minutes and hasn't finished.
    1. Disconnect the AC power cord from the outlet, then reconnect it after several minutes.
    2. Turn on the Blu-ray Disc player.
    3. Try the update procedure again.
  • The power went off while the update was in progress.
    Turn on the Blu-ray Disc player and try the update procedure again.