Firmware update M17.R.0257 for BDV-N7100W/N8100W/N7100WL/N9100W/N9100WL

Updating over the internet

We recommend this method as it's the simplest way to update. It usually takes about 15–30 minutes. First set up the equipment, then download the update from the Internet to your Blu-ray player.

What you need:

• An Ethernet cable to connect your Blu-ray player to the Internet
• Make sure your Blu-ray player is connected to:
  • an active Internet connection (using Ethernet cable or wireless router)
  • a compatible TV

Set up the equipment:

1. Turn on the TV and make sure it's tuned to the input to which the Blu-ray Disc player is connected (So if the player is connected to the HDMI 2 port, choose HDMI 2 as the input).(So If the Blu-ray player is connected to the HDMI 2 port, choose HDMI 2 as the input)
2. Connect the Blu-ray playerto your Internet source using an Ethernet cable.
3. Turn on the Blu-ray player — if there is a disc in the player, take it out.
4. Press the [FUNCTION] button repeatedly until [BD/DVD] appears in the front panel display. You can only perform the upgrade when the [BD/DVD] function is selected.
5. At the [XrossMediaBar], select [Setup] > [System Settings] using the arrow buttons on the remote control and then select [ENTER].
6. >Select [Quick Start Mode] and make sure it's set to [Off], otherwise, the firmware upgrade may not succeed.

Step 1: Install the update

1. At the [XrossMediaBar], use the arrow buttons on the remote control to select [Setup] > [Network Update] and then press [Enter].
2. The message "A new software version has been found on the network. Do you want to update the software?" is displayed on the TV screen. Select [OK] using the remote control, then press [ENTER].
3. The message "Update to a new software version. Never turn off power while performing update. Current version M17.R.xxxx New version M17.R.0257" is displayed on the TV screen. Select [Start] using the remote control, and press [ENTER].
4. The update starts.
5. During the update, you will see the message [UPDATE] on the front panel display.
6. The firmware upgrade is completed when the message [DONE] displays on the front panel.
   Note: Do not disconnect the power cord during the update process.
7. Turn the system back on.

Step 2: Confirm that the update was successful

1. Check the firmware version. If the version number is M17.R.0257, the firmware update was successful.

Troubleshooting

What to do if you have problems updating your Blu-ray player firmware via the internet.

• The message "Update failed. ..." is displayed on the TV screen.
  
  1. The router and all devices connected between the Blu-ray player and the router are switched on.
  2. The correct type of cable (straight or crossover) between the Blu-ray player and the router is used.
  3. All the cables between the Blu-ray player and the router are correctly connected.
  4. Try the update procedure again.

  If you cannot perform the Software Update, try the Update via CD-R procedure.

• After the Update via Internet process has started, the message "Download capacity: xxxxxxKB/xxxxxKB and xx% is display in TV screen" is displayed but the progress bar on the display has not changed.
  Depending on the network connection, the Update via the Internet process can take a long time (up to 60 minutes).
• When running the Update via the Internet, the TV displays the message: "Connection status cannot be confirmed. Cannot communicate with the server. Please try again later." and you cannot perform the firmware upgrade.
  • Check the LAN cable is connected.
  • In the network settings, make sure you have confirmed whether or not your Blu-ray player has its own IP address (If you use a proxy server, type the IP address of the proxy you use, instead of the proxy host name, into the Proxy Server field).
  • Try the update again.
• The power went off while the update was in progress.
  Turn the Blu-ray player on and try the update again.
• The update has been going for over 60 minutes and has not yet finished.
  If the Blu-ray player is connected wirelessly to the network, please try to connect to the network with a cable and try the procedure again.
  If the problem continues, the network transmission speed may be low. In this case, please try to update your system following the Update via CD-R procedure.
• The message "This device is not connected to network. Perform network diagnostics in the connection server setting" is displayed on TV screen.
  Make sure the LAN cable is connected to the Blu-ray player.
• The message "Already Updated" is displayed on TV screen.
  The firmware version currently installed on the Blu-ray player is the latest version.

Update via CD-R and your PC

We recommend using the Internet to update where possible. If not, you can use this method instead. You can download the update to your computer, transfer it to a CD-R, then transfer it to your Blu-ray player.

Preparations for Firmware Update

Before downloading the firmware, please ensure that your computer is running one of the following operating systems and prepare CD-R.

Operating systems

• Windows® 10
• Windows® 8.1
• Windows® 7 SP1

Step 1: Install the update

1. Read and agree to the terms and conditions.
2. Download the file UPDATA_M17R0257.zip to your computer (make note of this directory for your reference).
3. Find the file on your computer, right-click the file and click [Properties]. Check that the size is 118 MB (124,382,441 byte).

Create the disc:

1. Extract the update file from the UPDATA_M17R0257.zip file.
   1. Go to the directory where the file was downloaded and right-click the UPDATA_M17R0257.zip file, then click [Extract All].
      Note: For Windows 8.1 and Windows 10, the default settings for Internet Explorer® will save the file in the Downloads folder.To locate the Downloads folder, click the [Desktop] tile from the Start screen and then locate the downloaded file using Windows Explorer.
   2. In the [Extract Compressed (Zipped) Folders] window, click [Extract].
   3. A new folder will be created called [UPDATE].
      Note: Four files will be extracted: MSB17-FW.BIN and MSB17-FW.ID, MSB17-FW_MB.BIN, and MSB17FW_MB.ID.
2. Write these four files to a blank recordable CD. Using CD burning software, select the universal disc format (UDF).
   Use of the ISO9660 format may result in an incorrect update disc.

Transfer the update to your player

First get the equipment ready, then transfer the update to your Blu-ray player.

Get the equipment ready:

1. Turn on the TV and make sure it's tuned to the input to which the Blu-ray Disc player is connected (So if the player is connected to the HDMI 2 port, choose HDMI 2 as the input).
2. Turn on the Blu-ray player.
3. Press the [FUNCTION] button repeatedly until [BD/DVD] appears in the front panel display.
4. If it starts to play a disc, press [STOP] and wait until you see the XrossMediaBar (XMB) menu screen.
5. >Select [Quick Start Mode] and make sure it's set to [Off], otherwise, the firmware upgrade may not succeed.
6. Put the disc in the player and close the disc tray.

Transfer the update:

1. After the disc loads, you will see the message "Update disc has been inserted. Do you want to update software? Current version M17.R.xxxx New version M17.R.0257 Never turn off power while performing update." is displayed on the TV.
2. Select [OK], then press [ENTER]. The update starts.
3. During the update, you will see the message [UPDATE] on the front panel display.
4. The firmware upgrade is completed when the message [DONE] displays on the front panel.
   Note: Do not disconnect the power cord during the update process.
5. Turn the system back on.

Step 2: Confirm that the update was successful

1. Check the firmware version. If the version number is M17.R.0257, the firmware update was successful

Troubleshooting

What to do if you have problems updating your Blu-ray player firmware using your PC and a CD-R.

• The message [UPDATE] and [ERROR] are displayed alternately on the front panel display.
  1. Turn off the system and disconnect the AC power cord.
  2. Reconnect the AC power cord and turn on the Blu-ray player.
  3. Take the disc out.
  4. Try the Update via CD-R procedure again.


• The message [UPDATE] is not displayed in the front panel when the update disc is inserted.
  Turn the system off and back on again, keeping the upgrade disc in the tray. The upgrade should restart automatically.


• The power went off while the update was in progress.
  Turn on the system again, keeping the upgrade disc in the tray. The upgrade should restart automatically.


• The UPDATA_M17R0257.zip update file I downloaded from the update website cannot be extracted.
  Did you download the file successfully? Try to delete the file and download it again.


• The update has been going for over 30 minutes and hasn't finished
  1. Disconnect the AC power cord from the outlet, then reconnect it after several minutes.
  2. Turn on the Blu-ray player.
  3. Try the update procedure again.