Applicable Models

This information is for the following models:

  • WH-1000XM3

IMPORTANT: This file is only for use with the models identified. Not all models are sold in all countries.

About this download

IMPORTANT: If the noise cancellation has become less effective after this update, please refer to the Noise canceling effects are weak on my wireless headphones after a software update and follow the steps provided.

Benefits and Improvements from the latest update

  • Adds a function to allow the Touch sensor control to be switched between Active and Inactive
Note:
  • Update to the latest version of the "Sony | Headphones Connect" app before performing this update.
  • In order to use this added Touch sensor control function, you must have version Ver 6.0.0 (or later) of the "Sony | Headphones Connect" app installed.

Previous Benefits and Improvements

  • Amazon Alexa is now supported
  • Voice guidance language selection is now supported
    Note:
    • In order to use Amazon Alexa with WH-1000XM3 headphones, you must use "Sony | Headphones Connect" Ver. 4.1.0 or later
    • In order to use change voice guidance language with WH-1000XM3 headphones, you must use "Sony | Headphones Connect" Ver. 4.1.0 or later
  • Optimises the headphones for Google Assistant
    IMPORTANT:
    Installing this firmware will only make your headphones compatible with the Google Assistant.
    The Google Assistant itself will be activated by Google over the course of 2018. Activation may vary depending on your country.
    Note:
    Google and Android are trademarks of Google LLC.

System Requirements

  • An Android device (V5.0 or later) or an iOS device (iOS 10.0 or later)
  • An active Internet connection
  • The latest version of the "Sony | Headphones Connect" app must be installed
  • The headphones must be connected to your Android or iOS device

File Info

File Name

  • Firmware update 4.2.2 for WH-1000XM3

File Version

  • Version 4.2.2

Release Date

  • 10-30-2019

Before You Start

Check the firmware version

You can check the firmware version as follows.

  1. Launch the "Sony | Headphones Connect" application.
  2. Connect your WH-1000XM3 to the "Sony | Headphones Connect" application.
  3. Tap the three dots (menu button) in the upper right corner.
  4. Select the Version of your device shown in the Menu. This item is shown only when the device is connected.
  5. Confirm the WH-1000XM3 firmware version.

Important notice

DO NOT charge the battery or power off while downloading, transferring, or updating data, otherwise the headphones may become unusable.

DO NOT attempt this update in an unstable environment, such as on a train, or in an environment with a lot of Wi-Fi signals, microwaves, cell phones, or other devices using the 2.4 GHz band frequency.

Make sure both devices (Android/iOS device and WH-1000XM3) are fully charged.

Disconnect all other Bluetooth devices such as wearable devices or smart watches from your Android/iOS device before starting the update.

Before you upgrade

  • After updating, the firmware cannot be reverted to an earlier version.
  • The update process will take approximately 60 minutes to complete (The file size is about 2.78 MB).
  • For iOS devices, make sure to turn off the "Google Assistant" function prior to the update.
  • Depending on the radio wave environment and your Android/iOS device, it may take longer to complete.

Download & Install

To update these headphones, follow the procedure below:

  • Download data from the server to the iOS device or the Android device.
  • Transfer data from the iOS device or the Android device to the headphones.
  • Execute update with the headphones.

Step 1: Install the update

  1. Launch the "Sony | Headphones Connect" application.
  2. Connect your WH-1000XM3 to the "Sony | Headphones Connect" app.
    • If you have never connected to the "Sony | Headphones Connect" app before, follow the instructions on the screen to connect the headphones to your Android device.
    • If you have connected to the "Sony | Headphones Connect" app before, select your headphones.
  3. The following screen will be shown when the connection has been established.
  4. If an update is applicable, "Headphone update available" will be displayed, and you can press "More Info".
  5. Verify that "Version 4.2.2" is displayed and press "OK" to start the update.
  6. Once the download starts, it will automatically move to the next screen after the download is completed.
    Note: When the message [Bluetooth Pairing Request] is displayed, press "Pair". The update will resume. (Only for iOS devices.)
  7. The transfer starts. It will automatically move to the next screen after the download has been completed.
  8. Once the transfer starts, it will automatically move to the next screen after the transfer has been completed. This will take approximately one minute.
    Note: Do not charge the battery or turn off your headphones while downloading updates, transferring data or updating, otherwise the headphones may become unusable. If a disconnection message is displayed, wait until it automatically reconnects.
  9. When the software update is completed, press "OK".
    Note: If the screen is not displayed, check whether the version has been upgraded in the following step.

Step 2: Check the update was successful

After the update, confirm that the new version has been installed successfully by following the steps in the [Check the firmware version] section.

If the firmware version shown is "4.2.2", the upgrade was successful.

Questions & Answers

An update error message appears.

  1. Press "OK".
  2. Restart (turn the power off then on) the WH-1000XM3.
  3. After that, restart "Sony | Headphones Connect" app and update again

Even though the update failed during the process, check the firmware version. If the Version is shown as 4.2.2, the firmware update was successful. If not, try the firmware update again. You can check the Version from the setting in the "Sony | Headphones Connect" app. To find out how to check the version, go to the "Check the firmware version" on this page.