Sony Support

Blu-ray Disc Player Firmware Upgrade

    Applicable Models
    About this download
    System Requirements
    File Info
    Preparation
    Download & Install

    IMPORTANT: This file is only for use with the models identified. Not all models are sold in all countries.

    This information is for the following models:

    • BDP-BX37
    • BDP-S270
    • BDP-S370

    About this download

    Benefits and improvements

    This utility upgrades the Blu-ray Disc player firmware to version M03.R.804 and provides the following benefits:

    Improvements over firmware version M03.R.794:

    • Resolves SSL security issue

    Benefits provided by previous updates and included in version M03.R.804:

    • Improves BD-ROM playability.
    • Updates BRAVIA® Internet Video to be compatible with YouTube® online service changes.
    • Adds the capability to play 1080/60p/50p video files produced by Sony® cameras.
    • Improves HDMI™ connectivity.
    • Resolves an issue where an unnecessary warning may be displayed when playing some discs.
    • Adds support for inputting non ASCII characters (Chinese etc) to the player from other devices (iPhone®, iPad®, etc.).
    • Improves compatibility to enhance interactivity with some BD-ROMs.
    • Adds support for DLNA® content
      Note: The BDP-S270 does not support DLNA functions.
    • Improves router connectivity.
    • Enhanced Gracenote™ Entertainment database browser features:
      Adds new features such as Related Information Browse and Contents Search to improve your Blu-ray Disc™ movie database.
    • Enhanced photo slideshow:
      Adds new visual effects and music to add to your photos when they are displayed on a TV.
    • Improved Compatibility:
      Adds compatibility with DTS® Neo:6® to convert the audio into 5.1 or 6.1 channel format.
    • Resolves an issue where video streamed over the Internet may be displayed at SD (Standard Definition) instead of HD (High Definition) even when using a high speed Internet connection (10 MBps or more) and watching video that is provided in HD.

    System Requirements

    Operating Systems

    • Mac OS® X

    File Info

    File Name

    • UPDATA_M03R804M.ZIP

    File Version

    • M03.R.794

    File Size

    • 37.48 MB

    Release Date

    • 01-07-2015

    Before You Start


    Check the Current Firmware Version

    1. Power on the television and make sure it is tuned to the inputs to which the Blu-ray Disc player is connected.
    2. Power on the Blu-ray Disc player.
      Note: If the player starts to play a disc, press the STOP button and wait until the xross media bar™ menu is displayed on the television before proceeding.
    3. Use the arrow keys on the remote control to select Setup - System Settings, and then press the ENTER button.
    4. Use the arrow keys to select Quick Start Mode and make sure that the Quick Start Mode is set to Off.
      Note: If the Quick Start Mode is set to On, change the setting to Off. Otherwise, the firmware upgrade may not succeed.
    5. Use the arrow keys to select System Information, and then press the ENTER button.
    6. The firmware version currently installed on the Blu-ray Disc player will be listed on the television screen.
      Firmware Version
    7. If the last three digits of the version number are 804 or higher, it is not necessary to install this firmware update.

    Download & Install


    Table of Contents

    How To Get the Firmware Update

    There are two ways to obtain the Blu-ray Disc player firmware upgrade:

    • Network Upgrade:
      • The Network Upgrade operation is straightforward. Sony highly recommends that you use the Network Upgrade method.
      • You will need to connect the Blu-ray Disc player to your Internet source using an Ethernet cable.
      • Please see the Network Upgrade Instructions section below, for more information.
    • Disc Upgrade:

    If you have questions or require assistance, please contact Sony Support at 877-899-SONY (877-899-7669).

    Network Upgrade Instructions

    The Network Upgrade operation is straightforward. Sony highly recommends that you use the Network Upgrade method to upgrade the Blu-ray Disc player firmware.

    Important Notes:

    • If you have not done so already, please check the current firmware version to determine if this firmware upgrade is needed for your Blu-ray Disc player.
    • WARNING: Please follow the upgrade instructions carefully. Failure to follow the instructions may interrupt the upgrade process and may cause the Blu-ray Disc player to be unresponsive or to require repair.
    • WARNING: Do not power off the Blu-ray Disc player or disconnect it from the AC power outlet. Loss of power during the installation of the firmware upgrade may cause the Blu-ray Disc player to be unresponsive or to require repair.
    • In order to use this upgrade method it is necessary to have the player correctly connected to an active Internet connection.
      Note: If you cannot connect the player to your Internet source, please see the Download the Firmware and Create an Upgrade Disc section below for information about firmware upgrade disc options.
    • In order to perform the firmware upgrade, it is necessary to have the player correctly connected to a compatible television.
    • It is highly recommended that you print out these instructions for use as a reference during the installation process.


    Network Upgrade Instructions


    Note: The firmware upgrade process usually takes about 15 to 30 minutes, depending on system configuration and network connection.

    1. Power on the television and make sure it is tuned to the inputs to which the Blu-ray Disc player is connected.
    2. Connect the LAN(100) terminal on the player to your Internet source using an Ethernet cable.
    3. Power on the Blu-ray Disc player.
    4. If there is a disc in the player, please remove the disc.
    5. At the xross media bar™ menu, use the arrow keys on the remote control to select Setup - Network Update and then press the ENTER button.
    6. The message Perform version update? is displayed on the television.
    7. Select OK and then press the ENTER button.
    8. The download process starts and the download screen is displayed on the television.
    9. During the download the message DL */9 is displayed on the television and on the player front display.
      Note: The * changes to 0 through 9, indicating the download progress.
    10. After the download is complete, the upgrade starts and VUP appears on the player front panel display.
    11. While the upgrade is installed the message VUP */9 is displayed on the player front display.
      Note: The * changes to 0 through 9, indicating the upgrade progress.
    12. The firmware upgrade is complete when FINISH appears on the player front panel display.
      WARNING: Do not operate or power off the player until this message is displayed. Doing so may cause the Blu-ray Disc player to be unresponsive or to require repair.
    13. The Blu-ray Disc player will automatically power off.
    14. Power on the Blu-ray Disc player
    15. Check the current firmware version to confirm that the upgrade has successfully installed.
      Note: If the last three digits of the version number are 804, the firmware update was successful.

    If you have questions or require assistance, please contact Sony Support at 877-899-SONY (877-899-7669).

    Network Upgrade FAQ


    Q: SYS ERR or VUP NG is displayed on the player front panel display. A: Please perform the following procedure:
    1. Push and hold the POWER button on the player for several seconds until the player powers off.
    2. Power on the Blu-ray Disc player.
    3. Follow the Network Upgrade Instructions again.

    If the problem still persists, please contact Sony Support at 877-899-SONY (877-899-7669).
    Q: When running the network upgrade, the television displays the message, Connection status cannot be confirmed and you cannot perform the firmware upgrade. A: There may be a problem with the network connection. Verify that the network connection and settings are correct.
    1. Check the Ethernet cable to make sure it is securely connected to the LAN(100) terminal on the player and to the Internet source.
    2. Check the Blu-ray Disc player network settings and confirm that the player has its own IP address. Note: If you use a proxy server, enter the IP address of the proxy server you use, instead of the proxy host name, in the Proxy Server input field.
    3. Follow the Network Upgrade Instructions again.
    Q: The power was shut down during the upgrade process. A: Power on the Blu-ray Disc player, and then follow the Network Upgrade Instructions again.
    Q: The network upgrade process has two parts, first the download and then the upgrade. If, after the download part is finished, the firmware upgrade process is still not finished after running after more than 30 minutes. A: Please contact Sony Support at 877-899-SONY (877-899-7669).

    Download the Firmware and Create an Upgrade Disc

    If you cannot connect the Blu-ray Disc player to your Internet source, please use the disc upgrade method.

    Important Notes:

    • If you have not done so already, please check the current firmware version to determine if this firmware upgrade is needed for your Blu-ray Disc player.
    • WARNING: Please follow the upgrade instructions carefully. Failure to follow the instructions may interrupt the upgrade process and may cause the Blu-ray Disc player to be unresponsive or to require repair.
    • WARNING: Do not power off the Blu-ray Disc player or disconnect it from the AC power outlet. Loss of power during the installation of the firmware upgrade may cause the Blu-ray Disc player to be unresponsive or to require repair.
    • Use a brand new CD-R disc to burn the firmware upgrade. The player may not be able to correctly read a dirty disc or a disc with scratches.
      Note: A CD-R disc is strongly recommended. Do not use a CD-RW disc.
    • Recommended operating system for the computer that will download the firmware upgrade:
      • Macintosh® OS X version 10.10
      • Macintosh OS X version 10.9
      • Macintosh OS X version 10.8
      • Macintosh OS X version 10.7
      • Macintosh OS X version 10.6
      • Macintosh OS X version 10.5
    • A drive with CD disc burning capability, and a new blank CD-R disc are required to create the upgrade disc.
    • After you create the disc, please see the Disc Upgrade Instructions section below, for more information.
    • If you are unable to create the upgrade disc, or if you require assistance, please contact Sony Canada customer support at 1-877-899-SONY (7669).
    • In order to perform the firmware upgrade, it is necessary to have the player correctly connected to a compatible television.
    • It is highly recommended that you print out these instructions for use as a reference during the installation process.
    Download and Disc Creation Instructions


    1. Download the UPDATA_M03R804M.ZIP file to a temporary or download directory (please note this directory for reference).
    2. Go to the directory where the file was downloaded and double-click UPDATA_M03R804M.ZIP. The file UPDATA_M03R804.ISO will be extracted.
      1. Right-click the UPDATA_M03R804.ISO file and in the menu select Get Info.
      2. On the UPDATA_M03R804.ISO information screen verify that the size listed is 52.1 MB (54,702,080 bytes).
      3. Close the Get Info screen.
    3. Open the Disk Utility program of your computer. (This program is located under Applications > Utilities > Disk Utility.)
    4. Drag and drop the UPDATA_M03R804.ISO file from the location where the file was downloaded (temporary or download directory) to the left pane of the Disk Utility window.
    5. Insert a new blank CD-R disc into the computer.
    6. Select UPDATA_M03R804.ISO and click the Burn icon.
      Burn Data
    7. On the Burn Disc In screen, click the triangle.
    8. Burn Disc
    9. Ensure that the Verify burned data checkbox and eject disc options are selected.
      Verify Burned Data
      Note: Make sure that the Leave disc appendable option is not selected.
    10. Click Burn.
    11. The process begins and the update disc is created.
    12. Click OK when the message Burned Successfully is displayed.The disc will be ejected.
    13. Make sure the disc creation was done correctly without any errors. If the disc creation failed or had errors, please create a new upgrade disc.
    14. Do not create the upgrade disc using any other process than the one described above.

    Disc Upgrade Instructions

    The instructions below are for how to install the firmware upgrade using a disc. The steps are the same whether you downloaded the firmware and created the disc, or whether you ordered the disc from Sony.

    Important Notes:

    • WARNING: Do not power off the player or disconnect it from the AC power outlet. Doing so may damage the player to the point of requiring repair.
    • WARNING: Do not press any buttons, except as instructed, until the upgrade is complete. Doing so may damage the player to the point of requiring repair.
    Disc Upgrade Instructions


    Note: The firmware upgrade process takes a minimum of 30 minutes.

    1. Power on the television and make sure it is tuned to the inputs to which the Blu-ray Disc player is connected.
    2. Power on the Blu-ray Disc player.
    3. Place the upgrade disc in the player, and close the disc tray.
    4. After the disc is loaded, the message Perform version update? is displayed on the television.
    5. Use the remote control to select OK, and then press the ENTER button.
    6. The upgrade process starts and VUP appears on the player front panel display.
    7. While the upgrade is installed the message VUP */9 is displayed on the player front display.
      Note: The * changes to 0 through 9, indicating the upgrade progress.
    8. The firmware upgrade is complete when FINISH appears on the player front panel display.
      WARNING: Do not operate or power off the player until this message is displayed. Doing so may result in your player being unresponsive and requiring repair.
    9. Remove the upgrade disc from the player.
    10. Power on the Blu-ray Disc player.
    11. Check the current firmware version to confirm that the upgrade has successfully installed.
      Note: If the last three digits of the version number are 804, the firmware upgrade was successful.
    If The Upgrade Disc Does Not Eject


    If the upgrade disc does not eject even though FINISH is displayed, please follow the steps below.

    1. Power off the Blu-ray Disc player, and disconnect the AC power cord.
    2. Reconnect the AC power cord while simultaneously holding down the Open/Close button on the player.
      Note: Pressing the Open/Close button on the remote control does not work. It is necessary to press Open/Close button on the Blu-ray Disc player.
    3. Keep pressing the Open/Close button until the disc tray opens.
    4. Remove the disc.
    Disc Upgrade FAQ


    Q: SYS ERR or VUP NG is displayed on the player front panel display. A: Please perform the following procedure:
    1. Push and hold the POWER button on the player for several seconds until the player powers off.
    2. Power on the Blu-ray Disc player.
    3. Follow the Disc Upgrade Instructions again.

    If the problem still persists, please contact Sony Support at 877-899-SONY (877-899-7669).
    Q: VUP is not displayed on the player front panel display when the upgrade disc is inserted. A: Remove the upgrade disc from the player and delete the upgrade files from your computer. Follow the steps in the Download the Firmware and Create an Upgrade Disc section to create a new upgrade disc and then follow the steps in the Disc Upgrade Instructions section to install the firmware upgrade.
    Q: The power was shut down during the upgrade process. A: Power on the Blu-ray Disc player, and then follow the Disc Upgrade Instructions again.
    Q: When I double click on the UPDATA_M03R804M.ZIP upgrade file I downloaded from the upgrade web site, the UPDATA_M03R804.ISO file is not created. A: The download may have failed. Delete the downloaded file and follow the steps in the Download the Firmware and Create an Upgrade Disc section to create a new upgrade disc
    Q: The firmware upgrade process is still not finished after running for more than 30 minutes. A: Please contact Sony Support at 877-899-SONY (877-899-7669).