Sony Support

SRS-X9 Personal Audio System Software Update

    Applicable Models
    About this download
    System Requirements
    Preparation
    Download & Install
    Questions and Answers

    IMPORTANT: This file is only for use with the models identified. Not all models are sold in all countries.

    This information is for the following models:

    • SRS-X9

    About this download

    Benefits and improvements

    IMPORTANT: This update is available only by performing a Network Upgrade.

    This utility updates the SRS-X9 Personal Audio System firmware to version 2.11.2.10 and provides the following changes and benefits:

    Improvements over version 2.11.2.06:

    • IMPORTANT: This firmware update must be performed in order to keep using the Spotify® music distribution service.

    Benefits provided by previous updates and included in version 2.11.2.10:

    • Cannot play specific music downloaded from the Music Unlimited service
    • Cannot play certain music service or List acquisition failed. Please select again is displayed on the screen of Music Center (SongPal)
    • Cannot connect with a wireless router under WPA2 security with the Music Center application for iOS
    • If the Personal Audio System is operated immediately after starting Music Center through connection of the Music Center application for iOS, the operation will no longer be reflected in Music Center.
    • Adds support for the Deezer music service
    • Adds support for the TuneIn music service
    • Adds the capability to confirm the software version for the Personal Audio System in the Other menu in Music Center.

    System Requirements

    Operating Systems

    • Mac OS® X
    • System Software
    • Windows Vista®
    • Windows Vista® 64-bit
    • Windows® 10
    • Windows® 10 64-bit
    • Windows® 7
    • Windows® 7 64-bit
    • Windows® 8
    • Windows® 8 64-bit
    • Windows® 8.1
    • Windows® 8.1 64-bit

    Before You Start

    Before You Start

    • IMPORTANT: The firmware can only be upgraded by performing a Network Update.

    • Follow the update instructions carefully.
    • If you have not done so already, please check the current Software Version to determine if this firmware upgrade is needed for your SRS-X9 Personal Audio System.
    • To perform the update, it is necessary to have the SRS-X9 Personal Audio System correctly connected to an active Internet connection.
    • WARNING!
      • Do not operate, power off, or disconnect the SRS-X9 Personal Audio System from the AC power outlet until after the update is complete.
      • Failure to follow the instructions may interrupt the upgrade process and may cause the system to be unresponsive or to require repair.
    • Contact our Support team if you need assistance with the upgrade.

    Check the Firmware Version of the SRS-X9 Personal Audio System

    1. Make sure the speaker is conneted to a computer with a LAN cable (not supplied).
    2. Note: Make sure the NETWORK OFF/ON switch on the rear of the unit is set to ON.
    3. Connect the AC power cord (supplied) to the AC adaptor (supplied).
    4. Press On/Standby Button to turn the speaker power on.
    5. Wait until the LINK indicator stops flashing and stays lit in orange.
    6. Launch an internet browser.
    7. Enter the following URL in the address bar to display the Sony Network Device Setting screen on your computer: http://169.254.1.1
    8. Select the language from Language Setup, if it is displayed.
    9. The software version currently installed on the Personal Audio System will be listed on the System Software Version in the Device Details menu.
      Firmware Version
      • If the version number is 2.13.2.10 or higher, you do not need this update.
      • If the version number is lower than 2.13.2.10, you should install this update.

    Download & Install

    Network Update Installation Instructions

    Note: The firmware upgrade process usually takes about 10 minutes, depending on system configuration and network connection.

    1. Connect the Personal Audio System to an internet connection using one of the following methods:
      1. Via a wired network.
      2. Via a WiFi network using a computer connected with a LAN cable.
      3. Via a Wi-Fi network using the WPS button of a wireless router.
      4. Via a Wi-Fi network using a computer connected wirelessly (Windows 8 UI).
      5. Via a Wi-Fi network using a computer connected wirelessly (Windows 7 or Windows 8).
      6. Via a Wi-Fi network using a computer connected wirelessly (Windows Vista).
      7. Via a Wi-Fi network using a Mac computer connected wirelessly.
    2. If the speaker is powered on, press On/Standby Button (on/standby)to turn the speaker power off.
      Note: The network update process requires the speaker be connected to an AC outlet via the AC adaptor.
    3. Press On/Standby Button to turn the speaker power on.
    4. Wait until the LINK indicator stops flashing and stays lit in green or orange. When a software update is available, the UPDATE button lights up.
    5. Tap and hold the UPDATE button until beeps are heard. When the latest software update starts, the UPDATE button flashes.Update Button
      Note: The speaker is not operational while the system is updating.
    6. The UPDATE button changes the blinking interval and condition according to the update progress.
    7. The UPDATE button turns off and the speaker switches to standby mode or BLUETOOTH/Network standby mode automatically after the update is complete.
    8. Check the current software version to confirm that the update has successfully installed.
      • If the version number is 2.13.2.10, the update has successfully installed.
      • If the version number is lower than 2.13.2.10, attempt to install the update again.

    Contact our Support team if you need assistance with the upgrade.

    Questions & Answers

    Troubleshooting for the Network Update

    Q: The UPDATE button turns off after blinking 4 times slowly.
    The software update failed.
    • Press the On/Standby On/Standby Button button to turn the speaker off, and then turn the speaker On again.
    • Make sure that the speaker is correctly connected to the internet, the UPDATE button is lit, and then follow the Network Update Instructions again.
    Q: The UPDATE button continues to blink slowly.
    The software update has failed again.
    • Press the On/Standby On/Standby Button button to turn the speaker off, and then turn the speaker On again.
    • Make sure that the speaker is correctly connected to the internet, the UPDATE button is lit, and then follow the Network Update Instructions again.

    If the update fails after the second attempt, contact our Support team for assistance with the upgrade.