WAIT - Read the Required Files section before downloading this file.

Required Downloads

Unless stated otherwise, the file listed below must be installed BEFORE the 4K Action Cam System Software Update (Mac) in order for it to work properly. If more than one Required file is listed, install them in the order presented on this page.

IMPORTANT: This file is only for use with the models identified. Not all models are sold in all countries.

This information is for the following models:

  • FDR-X3000
  • FDR-X3000R

About this download

Benefits and improvements

This utility installs an updated version of the System Software and provides the following changes and benefits:

  • Add support the Remote Power On function in Android 8 for PlayMemories Mobile software
  • Improves the overall stability of the camera

Note: If you have the RM-LVR3 Live View Remote accessory, it will also be necessary to install the RM-LVR3 update as well.

System Requirements

Operating Systems

  • Mac OS® X

File Info

File Name

  • Update_FDRX3000V101.dmg

File Version

  • 1.01

File Size

  • 213.48 MB

Release Date

  • 05-28-2018

Before You Start

Determine if Your Device Needs the Update

  1. On the camera, press the UP or DOWN button to select MENU, then select SETUP, then select Ver, and then press the REC/ENTER button.
  2. If version number displayed is 1.01 or higher, your device does not need this update.
    Note: If Ver. 1.00 is displayed, download and install the firmware update.

Important Notes

  • This firmware update and any changes incurred by it are permanent. It's not possible to return to a previous firmware version after updating this firmware. By continuing this update process, downloading and updating this firmware, you acknowledge that you are aware and understand that this update cannot be reversed.
  • The device may not operate properly if the power is interrupted during the update.
  • Don't allow the computer to enter Sleep (Standby) mode during the update process. To change these settings, refer to your computer manual or consult the manufacturer.
  • This update can only be performed when the remaining battery level has three bars Battery Indicater or more. Make sure your battery pack is fully charged, or use the AC adapter/charger (sold separately).
  • This update process requires the following items for proper updating:
    • A computer with:
      • Available Hard Disk Space: 600 MB or more
      • Installed Memory (RAM): 512 MB or more
      • A USB port
      • Apple® Mac OS X® version 10.9 - 10.13
        IMPORTANT: For computers running Mac OS X version 10.13 – 10.15, the DriverLoader_1015 software must be installed before installing the camera software update for each camera that's being updated.

        IMPORTANT: For computers running macOS 11 – 12, the System Software Update Helper software must be installed before installing the camera software update for each camera that's being updated.

    • USB cable: Use the USB cable supplied with the device.
      IMPORTANT: Update functionality is not guaranteed with any other USB cable.
  • To ensure that no other program interferes with the installation, save all work and close all other programs. The Taskbar should be clear of applications before proceeding.

Download & Install

Download and Update the Firmware

  1. Download the Update_FDRX3000V101.dmg file to a temporary or download directory (please note this directory for reference).
  2. Go to the directory where the file was downloaded and double-click the Update_FDRX3000V101.dmg file.
    Note: Do not connect the device to the computer until instructed.
  3. Double-click the System Software Updater icon.
    System Software Updater icon
  4. At the SystemSoftwareUpdaterTool wants to make changes prompt, enter the Username and Password for the administrative account, and then click OK.
    Password Prompt
  5. At the System Software Updater screen, confirm the following information, and then click Next to continue.
    Connect the Device Screen
  6. Connect the device to your computer using the supplied USB cable.
    • If the message Could not find the device for this update appears on the computer display, try disconnecting and reconnection the USB cable or try another USB port on the computer.
    • Sometimes when the device is connected to the computer with the USB cable, a message appears to restart the computer. If this occurs, remove the battery pack from the device, restart the computer, reconnect the battery pack, and then start the firmware update procedure again.
  7. When the updater recognizes the device connection, the next System Software Updater screen is displayed on the computer, and the device screen displays the following image.
    Device Connection Screen
  8. At the System Software Updater screen, check the version number at the lower left.
    Current Version Screen
  9. If the current version is lower than 1.01, click Next. Note: If the current version is 1.01, your device does not need this update. Stop the USB connection and then click the Finish button on the System Software Updater screen.
  10. The device will automatically reset, the following screen will appear on the computer and then the update will automatically start.
    Run the update Screen
    Note: The update process takes about ten minutes to complete. Do not power off the device or disconnect the USB cable until the update process is complete.
  11. When the update is completed, the device will automatically restart. Make sure the device is turned on and wait until the LCD screen appears again before continuing.
  12. At the System Software Updater screen, click Finish.
    FInish the Update
  13. You may now disconnect the USB cable.

Check the Firmware Version After Updating (optional)

  1. On the camera, press the UP or DOWN button to select MENU, then select SETUP, then select Ver, and then press the REC/ENTER button.
  2. If Ver. 1.01 is displayed, the firmware update was successful.
  3. If Ver. 1.01 isn't displayed, download and install the firmware update again.