The battery doesn't fully charge when charging inside the camera
IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.
If you use an AC adapter with a low charging supply capacity (output current), the battery will take an extended time to fully charge inside the camera.
Note: If your camera supports USB Power Delivery (USB PD), use a USB PD compatible device with an output of 18W (9V/2A) or higher and a USB Type-C® cable (USB-C to USB-C) that supports 3A or higher. This information should be available on the product, packaging or mentioned in the manual.
Product Repair
Repair information and service assistance
Community
Here you can ask questions and connect with other Sony users
Parts & Accessories
Product information and sales assistance
Register a Product
Keep track of all your products in one location
Contact Support
Product support & customer relations
Support by Sony (Mobile App)
Get Support Content on the Go!
