My camera doesn't turn on

Check if your camera will turn on after completing each step.

1. Make sure that the battery is charged.
   • Batteries discharge more quickly when used in cold weather conditions.
   • If necessary, recharge the battery. If it doesn't charge:

     Check the battery.

     1. Make sure that the battery is properly inserted in the camera.
     2. Make sure to use a genuine battery. Third-party battery isn't supported.
     3. Make sure that the battery terminals are clean. Use a clean dry cloth to wipe out any foreign materials.

     Check the connections.

     • If charging through the camera
       1. Unplug the camera from the power supply and then reconnect it.
       2. If the power supply is coming from a computer, make sure that it's turned on and not in Sleep, Standby, or Hibernate mode.
       3. If the power supply is a USB charger, ensure that it's the correct model for the product.
       4. Remove the battery from the camera and then reinsert it.
       5. Make sure that the camera is turned off.
     • If charging through an external dedicated charger
       1. Make sure that the charger is plugged directly into a working wall outlet and not through an extension cord.
       2. Unplug the charger from the outlet and then reconnect it.
       3. Remove the battery from the charger and then reinsert it.

     Check the charge lamp.

     • If charging through the camera, check the status of the charge lamp.
       • If it's lit, it means the battery is charging. Allow the battery to charge for ten minutes.
         • If the camera still doesn't turn on, try a different battery.
       • If it's blinking or isn't lit, check the following:
         1. Use a different cable for charging. If the charge lamp lights up, allow the battery to charge for ten minutes.
            • If the camera still doesn't turn on, try a different battery.
         2. Perform a power cycle

            For cameras with a POWER button

            1. Turn off the camera.
            2. Remove the batteries and let it sit for a full minute.
            3. Press and hold the POWER button for 30 seconds.
            4. Release the POWER.
            5. Reinsert the batteries.
            6. Try charging again.
               • If the Charge lamp lights up, allow the battery to charge for ten minutes.

            For cameras with a POWER switch

            1. Turn the POWER switch to the OFF position.
            2. Remove the batteries and let it sit for a full minute.
            3. Turn the POWER switch to the ON position.
            4. Press and hold the shutter button for 30 seconds.
            5. Release the shutter button.
            6. Turn the POWER switch to the OFF position.
            7. Reinsert the batteries.
            8. Try charging again.
               • If the Charge lamp lights up, allow the battery to charge for ten minutes.

     • If charging through an external dedicated charger, check the status of the charge lamp.
       • If it's lit, it means the battery is charging. Allow the battery to charge for ten minutes.
         • If the camera still doesn't turn on, try a different battery.
       • If it's blinking or isn't lit, check the following:
         1. Remove the battery from the charger.
         2. Unplug the charger from the wall outlet and carefully wipe the charger metal contacts with a clean dry cloth.
         3. Let the battery rest for three minutes then try charging it again.
            • If the Charge lamp lights up, allow the battery to charge for ten minutes. If the camera still doesn't turn on, try a different battery.

2. Make sure the battery is properly inserted in the camera.
3. Plug in your camera to a working outlet using the supplied AC adaptor.
   • If the supplied AC adaptor doesn't work, use a different AC adaptor.
4. Make sure that the battery terminals are clean. Use a clean dry cloth to wipe out any foreign materials.

If the issue still occurs, repair may be required. Go to Product Repair.

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